How to Cancel Air Do Flight?
Canceling an Air Do flight is a straightforward process, but it’s essential to understand the airline’s policies to ensure a hassle-free experience. Whether you need to cancel due to a change in plans or unexpected circumstances, Air Do provides multiple channels for cancellation and refund requests. From understanding the type of fare you purchased to choosing the right platform to process your request, every step requires attention to detail.
By acting promptly and following the proper procedures, you can avoid unnecessary fees or complications. This guide outlines everything you need to know about canceling your Air Do flight, including applicable fees, refund processes, and the key considerations for different fare types. Read on to ensure your Air Do cancellation is managed efficiently.
Steps to Cancel an Air Do Flight
Here are the steps to cancel an Air Do flight:
- Reservation Confirmation
Before initiating a cancellation, confirm your reservation details. You’ll need:
- Flight number
- Planned date of boarding
- Passenger name or reservation number
- Reservation Cancellations
Air Do offers flexibility in canceling reservations based on the fare type.
For Fares Allowing Reservation Changes
- You can cancel the reservation and:
- Convert the ticket into an open ticket, usable until its expiry date.
- Request a refund, which is subject to a refund fee.
- Note: If the fare at the time of boarding differs from the original ticket, the difference will be charged or refunded.
For Fares Not Allowing Reservation Changes
You can request a refund after canceling the reservation, subject to a refund fee.
Important Notes:
- Always cancel your reservation before the scheduled departure of your flight.
- Failure to cancel on time may result in the ticket being non-refundable or unusable for another flight.
- Refunds
Refund requests must comply with the following conditions:
Refund Application Period
- Must be submitted during the ticket’s validity period or within 30 days after it expires.
Where to Apply for Air Do Refunds
Refunds can be processed through various channels depending on where the ticket was purchased:
Purchase Location | Airport Counter | Reservation and Information Center | Internet | Travel Agency |
Airport Counter | Yes | Yes | No | No |
Reservation and Information Center | Yes | Yes | Yes | No |
Internet | Yes | Yes | Yes | No |
Travel Agency | No | No | No | Yes |
- Travel Agency Tickets: Refunds must be processed at the travel agency where the ticket was purchased.
- Refund Procedure
The process for refunds varies based on the payment method:
If Paid by Credit Card
- Refunds will be credited to the card used for purchase.
- Processing time depends on refund approval dates and the credit card company’s policies.
- In some cases, charges and refunds may appear in different billing cycles.
If Paid by Cash
- Refunds can be issued in cash or via bank transfer.
- Bank transfers are handled through the Reservation and Information Center or the Internet.
- Refunds typically take up to 14 days but may take longer during holidays or system downtimes.
Shareholder Complimentary Discount Fare
- Refunds for tickets purchased with a Shareholder Complimentary Discount Fare are processed at airport counters.
- Customers will receive a Complimentary Shareholder’s Ticket Proof of Non-Usage alongside the refund.
Note: Customers are responsible for any bank transfer processing fees.
Air Do Cancellation Fees and Refund Charges
Understanding the fee structure and special conditions for canceling an Air Do flight is crucial to avoid unexpected charges and ensure a smooth refund process. Air Do has a detailed policy for cancellation and refunds, including specific fees and conditions based on the fare type.
Refund Fee
- Amount: JPY 440 per route, applicable regardless of the cancellation date.
- Applicability: This fee is the same for both adults and children.
Cancellation Fee Structure
The cancellation fee varies depending on the fare type, the timing of the cancellation, and whether the cancellation is made before or after the flight’s expected departure time.
Cancellation Fee by Fare Type:
- General Fares
- One-Way Fare:
- No fee if canceled at least 55 days before the boarding date.
- JPY 6,000 if canceled between 54 days before the boarding date and the flight’s expected departure time.
- Round Trip Fare and Round Trip Fare from Hokkaido:
- No fee if canceled 55 days or more before boarding.
- JPY 6,000 for cancellations closer to the departure date.
- One-Way Fare:
- Discount Fares
- DO Value 1 and DO Value 3:
- No fee if canceled 55 days or more before boarding.
- 5% of the fare if canceled closer to departure.
- 100% of the fare if canceled after the flight departs.
- AIRDO Special (21, 28, 45, 55, 75):
- No fee for cancellations 55 days or more in advance.
- 40% of the fare if canceled within 54 days before departure.
- 100% of the fare if canceled after the flight’s departure.
- DO Sale:
- 50% of the fare if canceled before departure.
- 100% of the fare after departure.
- DO Value 1 and DO Value 3:
- Specific Fares
- DO Youth 25 and DO Senior 65:
- 5% of the fare if canceled before departure.
- 100% of the fare if canceled after the flight departs.
- Welcome to Hokkaido Fare:
- 40% of the fare before departure.
- 100% of the fare after departure.
- DO Youth 25 and DO Senior 65:
Refund Conditions After Flight Departure
- For cancellations made after the reserved flight departs, refunds are limited to the Passenger Facility Charge (PFC) if processed within the refund period.
Special Circumstances for Reservation Changes and Refunds
Air Do offers flexibility in cases where customers are unable to travel due to illness or similar reasons. These special circumstances include:
- Fee Waivers:
- No refund fee or cancellation fee is charged.
- Reservation Change:
- The booking can be changed to another flight within 30 days starting from the day after the planned boarding date.
- Required Documentation:
- A medical certificate or similar documentation from a doctor is required to qualify for this service.
- Important Note:
- Customers must cancel their reservation before the scheduled departure of the reserved flight.
Bank Transfer Refunds
For refunds processed via bank transfer:
- The customer is responsible for the transfer processing fee.
- Refunds may take up to 14 days to reflect in the account, with possible delays during peak periods like holidays or in case of multiple flight cancellations.
Checking Applicable Flights For Air Do
When a flight included in your reservation is expected to be delayed, canceled, or forced to land temporarily at another airport, you will find a “Switch” button on the screen of the reservation details. This button allows you to make reservation changes or obtain refunds without incurring any additional fees or fare differences. Note that in some cases, such as certain fare types, this process may not be available online.
Air Do’s Strategy for Handling Bad Weather or Other Uncontrollable Situations
When bad weather or other factors beyond human control disrupt flights, Air Do provides options to accommodate customer preferences:
Option 1: Change Flight to Another AIRDO Flight
- Procedure: Reservation changes must be made within 10 days of the scheduled departure date of the original flight.
- Eligibility: Flights within 30 days of the original departure date and for the same section of travel can be reserved.
- Key Notes:
- Alternate flights are limited to those offered by Air Do.
- No fees or fare adjustment charges apply.
- Reservations can be made online, through the Reservation and Information Center, or at an airport counter.
Option 2: Cancel Trip
- Refunds: A full refund is provided if the customer decides to cancel their trip due to a flight being put on hold.
Changing to Other Air Do Flights for Major Delays or Cancellations
If a major delay or cancellation occurs, the following procedures apply:
Reservation Changes for Eligible Fares
- Open Tickets:
- Tickets can be converted into open tickets for future use.
- The validity period of the ticket remains unchanged, and the ticket can be used up to its final day.
- Refunds for Price Differences: If the cost of the new flight is lower than the original fare, the difference is refunded.
Reservation Changes for Non-Eligible Fares (e.g., AIRDO Special, DO Value)
- One-Time Change: The reservation can be changed once.
- Subsequent Changes: If the new flight is also delayed or canceled, further changes are allowed for flights within 30 days of the original flight’s departure date.
- Key Notes:
- Reservation changes can often be made online.
- Certain restrictions apply, such as tickets purchased outside the Air Do website or changes attempted more than 10 days after the reserved flight’s departure date.
When Online Changes Are Not Possible
- Contact the Reservation and Information Center if:
- Tickets were purchased from third-party platforms.
- The ticket validity period has expired.
- The outbound portion of a round-trip ticket is canceled, and simultaneous changes to the return flight are needed.
- Lines may be busy during peak times, so patience may be required.
Online Check-In
- Available from 24 hours before boarding the flight you have switched to.
- Some fares may not be eligible for online check-in.
Special Circumstances: Aircraft Breakdown
In the event of flight disruptions caused by equipment breakdowns or other issues attributable to Air Do:
- Alternate Flights: If an Air Do flight is unavailable due to limited seats or similar issues, arrangements will be made with another airline.
- Lodging and Transportation: Air Do covers lodging and transportation costs to a reasonable extent.
- Exceptions: This policy does not apply to delays or cancellations caused by uncontrollable factors such as bad weather.
Handling Forgotten or Lost Airplane Tickets
Canceling an Air Do flight or addressing issues with lost or forgotten tickets requires a clear understanding of the airline’s policies and procedures.
Ticket Validity Period
The validity period of tickets depends on the type of fare:
- One-Way, Round-Trip, Child, and Disability Discount Fares: Valid for one year starting the day after the ticket issuance date.
- Special Discount Fares (e.g., AIRDO Special 75/55/45/28/21, DO Value 3/1, Job Hunting Support, DO Senior 65, DO Youth 25): Valid only for reserved flights.
Air Do Policy for Forgotten Airplane Tickets
If you have forgotten your airplane ticket, follow these steps:
- Purchase a Replacement Ticket:
- At the airport of departure, you will need to purchase a replacement ticket.
- Fares applicable for replacement tickets include One-Way, Child, Disability Discount, and Special Passenger Fares.
- Obtain a Certificate of Double Purchase:
- When purchasing the replacement ticket, request a certificate of double purchase. This is mandatory for processing a refund.
- Refund Process:
- The forgotten ticket must be refunded within 30 days from the day following the ticket’s validity expiration.
- Required documents:
- The forgotten ticket.
- The certificate of double payment (copies are not accepted).
- The credit card used to purchase the replacement ticket (if applicable).
- Refund Fees:
- A refund fee of JPY 440 (tax included) per ticket will be deducted from the refund amount.
- Important Notes:
- If you fail to furnish a double payment certificate, a cancellation fee will be charged.
- Keep the required documents secure, as they cannot be reissued.
Air Do Policy for Lost Airplane Tickets
In the event of a lost airplane ticket, Air Do provides specific procedures:
- Issuing a Lost Ticket Notice:
- Before the refund expiry date, visit the travel agency where you purchased the ticket or an Air Do counter to get a lost ticket notice issued.
- Refund Process:
- The airline will investigate whether the lost ticket has been used for boarding or refunded.
- Outcomes:
- If the ticket is found:
- Refund requests must be completed within three months following the ticket’s validity expiration.
- If the ticket is not found:
- After three months, the lost airplane ticket support center will send a written decision regarding refund eligibility. Refunds are only issued if the ticket has not been used.
- If the ticket is found:
- Required Documents:
- The lost airplane ticket.
- Certificate of double payment (not a copy).
- Lost ticket notice (not a copy).
- Identification document (copy).
- Credit card details used for the replacement ticket, if applicable.
- Additional documents as instructed by the Lost Airplane Ticket Support Center.
- Refund Method:
- Refunds for found tickets are processed at Air Do counters or the travel agency where the ticket was purchased.
- For tickets not found, refunds are deposited via bank transfer approximately one month after submitting all required documents.
- Applicable Fees:
- Refund fee: JPY 440 (includes tax) charged per ticket.
- Investigation fee: JPY 2,060 (tax included).
- Transfer processing fees are the customer’s responsibility.
What Are Conditional Route Changes on Air Do?
In case of a conditional route change, a flight is turned back to the place where it departed. It may even land temporarily at another airport due to unforeseen circumstances such as bad weather. Air Do provides options to assist passengers in these situations, ensuring flexibility and convenience.
Options When an Air Do Flight Is Turned Back to Its Place of Departure
If a flight is unable to continue to its destination and returns to its departure airport, passengers are given two options:
- Proceed to the Destination
- Reservation Change:
- Air Do will arrange for passengers to board an alternate Air Do flight to reach their destination.
- The reservation change applies exclusively to flights operated by Air Do.
- Process:
- Passengers can coordinate with Air Do staff to secure a new reservation.
- Ensure you confirm the availability and timing of alternate flights directly with Air Do representatives.
- Cancel the Trip
- Full Refund:
- Passengers who choose to cancel their trip can request a full refund for their ticket.
- Refund requests can be processed through Air Do’s customer service or at the airport counter.
Options When an Air Do Flight Makes a Temporary Landing at Another Airport
If a flight cannot continue to its destination and lands temporarily at an alternate airport, Air Do provides additional support for passengers:
- Transportation Assistance:
- Air Do will cover the cost of transporting passengers either back to the original departure airport or onward to the intended destination.
- Substitute Transportation:
- The airline will provide alternate means of transportation, such as ground transportation or another flight, to help passengers complete their journey.
- Details from Airport Staff:
- Upon landing at the temporary airport, Air Do airport staff will provide detailed instructions and guidance for the next steps, including transportation arrangements and assistance.
General Notes Regarding Air Do Cancellation and Refund Policies
- Alternate Flights:
- Reservation changes for flights turned back to the departure airport are limited to Air Do-operated flights. Passengers should confirm this restriction when arranging alternate travel plans.
- Communication:
- Airport staff will play a key role in coordinating transportation or substitute travel options when flights make temporary landings.
- Refunds:
- For cancellations, the refund process is straightforward and aligned with Air Do’s customer-friendly policies. Passengers are encouraged to reach out promptly to process refunds.
Conclusion
Canceling an Air Do flight is simple, especially during weather-related disruptions or conditional route changes. The airline provides passengers with clear options to either proceed to their destination or cancel their trip with a full refund. For flights turned back to their departure point, reservation changes are exclusively available on Air Do-operated flights, ensuring seamless transitions for passengers. In cases of temporary landings at alternate airports, Air Do goes a step further by offering transportation assistance or substitute travel options.
By prioritizing customer convenience and maintaining transparent policies, Air Do ensures that passengers are supported throughout their journey, even in unforeseen circumstances. Always contact Air Do representatives or airport staff to access the necessary assistance and finalize your travel arrangements.
Frequently Asked Questions
If your flight is canceled due to unavoidable circumstances like weather conditions (e.g., typhoons, snow), you can request a full refund or change your reservation to an alternative flight within the next 30 days.
Yes, you will receive a full refund for your ticket without cancellation or refund fees if the flight is canceled due to bad weather or other unavoidable situations.
You can change your flight to an available AIRDO flight within 30 days of the original departure date, subject to availability.
In case your flight is returned to the original departure airport, you can either continue to your destination on a new AIRDO flight or cancel the trip and receive a full refund.
If your flight lands at an alternate airport, AIRDO will either cover the cost of transporting you to your destination or provide substitute transportation.
Refunds are processed according to the type of ticket. For flexible fares, the refund period is up to 30 days after the planned departure. Non-flexible fares such as special promotional tickets have a 30-day window starting from the planned departure date.
You can contact AIRDO’s customer support to request a refund or flight change. If the cancellation was due to a weather event, this can be done via the official customer service channels.