How to Cancel Air Dolomiti Flight?
Canceling a flight can often be a stressful and overwhelming process, but Air Dolomiti aims to simplify it while ensuring that passengers’ rights are respected. Whether you’re dealing with a change in travel plans or unforeseen circumstances, understanding the process for canceling an Air Dolomiti flight is crucial. Guided by EU Regulation 261/2004, the airline provides comprehensive guidelines for handling flight cancellations, reimbursements, and claims.
This regulation ensures that passengers are protected, with rights ranging from compensation to assistance, depending on the circumstances of the cancellation. Additionally, Air Dolomiti offers multiple channels for amicable dispute resolution, making the process transparent and accessible. Below, we delve into the details of how to cancel an Air Dolomiti flight and the associated rights and procedures.
Passengers’ Rights According to EU Regulation 261/2004
Air Dolomiti abides by EU Regulation 261/2004, which outlines passengers’ rights in cases of cancellations, delays, or denied boarding. The regulations apply to:
- Passengers departing from an EU airport or arriving at an EU airport on an EU carrier.
- Passengers with a confirmed booking for the flight.
- Passengers present at check-in by the time indicated, or at least 45 minutes before departure if no time is specified.
- Passengers holding a ticket with a publicly available fare.
Understanding these rights is key to navigating the cancellation process effectively.
Air Dolomiti Flight Cancellation Rights
If a flight is canceled, Air Dolomiti ensures passengers are provided with assistance, reimbursement, or re-accommodation. Passengers may also be entitled to monetary compensation in certain cases. However, the right to compensation does not apply if the cancellation occurs due to exceptional circumstances beyond the airline’s control, such as:
- Severe weather conditions.
- Political instability.
- Strikes unrelated to salary or social benefits demands (as per the EU Court of Justice ruling).
- Safety or security risks.
Additionally, compensation is not provided if:
- The cancellation is communicated at least 14 days before departure.
- The cancellation is notified between 14 and 7 days before departure, and the new flight departs no more than 2 hours earlier and arrives no more than 4 hours later than the original flight.
- The cancellation is notified less than 7 days before departure, and the new flight departs no more than 1 hour earlier and arrives no more than 2 hours later than the original flight.
Steps to Cancel an Air Dolomiti Flight
- Contact Air Dolomiti Customer Relations Office:
Passengers wishing to cancel their flight should reach out to the Air Dolomiti Customer Relations Office via:
- Address: Via Paolo Bembo, 70, IT-37062 Dossobuono di Villafranca (VR)
- Website: www.airdolomiti.eu/support-and-contacts/customer-relations-eu
- Submit a Cancellation Request:
Provide details of your confirmed booking, including the ticket reference number, flight details, and reason for cancellation.
- Reimbursement or Rebooking:
- Passengers are entitled to a refund of the unused ticket portion within seven days.
- Alternatively, they can opt for rebooking under comparable transport conditions to their final destination, either at the earliest opportunity or at a later date of their choice (subject to seat availability).
- Compensation (if applicable):
If the cancellation does not fall under exceptional circumstances, monetary compensation may be claimed based on flight distance:
- €250 for flights under 1,500 km.
- €400 for all flights within the European Union above 1,500 km and for all other flights within a distance of 1,500 – 3,500 km.
- €600 for flights exceeding 3500 km outside the EU.
Air Dolomiti Dispute Resolution and Claims
Air Dolomiti promotes amicable dispute resolution to minimize legal costs and time. Passengers can resolve disputes through:
- European Consumer Centers Network (ECC-Net):
Passengers can seek assistance and information on their rights through the ECC-Net website.
- ConciliaWeb Platform:
In cases falling under EU Regulation 261/2004, passengers must attempt reconciliation through the ConciliaWeb platform of the Transport Regulatory Authority (ART) before filing a court appeal.
- Online Dispute Resolution (ODR) Platform:
For flights booked online within the EU, passengers can access the ODR platform for dispute resolution procedures.
- SOEP Portal (Germany-specific):
Passengers on flights to or from Germany can access alternative dispute resolution via the SOEP portal.
Conclusion
Canceling or modifying your Air Dolomiti flight is a simple and customer-friendly process. By accessing the airline’s online booking management system, you can make changes to your contact information, add extra services, or modify flights as per your ticket’s fare conditions. For further assistance, the dedicated Air Dolomiti Sales Center offers reliable support during operational hours. Whether you need guidance on booking policies or special services, Air Dolomiti ensures a smooth experience. Always check your fare conditions before making changes to avoid unexpected fees.
Frequently Asked Questions
To cancel your flight, visit the Air Dolomiti website, and retrieve your booking by entering your surname and booking code. If your fare conditions allow, you can proceed to cancel or modify your flight.
The cancellation fee depends on your ticket’s fare conditions. Some fares may allow free cancellations, while others may incur a fee. Check your fare rules or contact the Sales Center for detailed information.
Refund eligibility depends on the fare type of your ticket. Fully refundable fares allow refunds after cancellation, whereas non-refundable fares may not include this option. Refer to your fare conditions for specific details.
You can contact the Air Dolomiti Sales Center by calling:
From Italy: +39 045 2886140*
From Germany: +49 089 97580497
Alternatively, email the team at salescenter@airdolomiti.it.
The Sales Center is available:
Monday to Friday: 8:30 a.m. to 8:00 p.m. (GMT+1)
Saturday and Sunday: 9:00 a.m. to 5:00 p.m. (GMT+1)
Bank holidays are excluded.
Yes, you can modify your flight if your ticket allows changes. After retrieving your booking, select the “Modify flights” option to choose new travel dates or times. Additional fees may apply depending on fare conditions.
If you purchased additional services, such as extra luggage or preferred seating, and need information about their conditions, contact the Sales Center for clarification. These services can only be applied to flights operated by Air Dolomiti.