How To Cancel AirAsia Flight?
Traveling with AirAsia can be a fun experience, but sometimes plans change in the most unexpected ways. It could be for personal reasons, emergencies, or changes in travel schedules. In any case, knowing the cancellation and refund policy is important for all passengers. This guide provides the details of navigating AirAsia’s cancellation and refund procedures, so you’re prepared if such a situation arises.
Understanding AirAsia Cancellation Policy
AirAsia cancellation policies vary depending on the type of fare purchased and when the request to cancel was made. A passenger should know that not all tickets are refundable, especially those booked at a promotional rate. There are two main categories of cancellations: voluntary and involuntary.
Voluntary Cancellations: If the cancellation is a personal decision of yours, it is considered to be a voluntary cancellation. AirAsia will do everything possible to approve your request but cannot give you a complete refund. Its policies state that all voluntary cancellations can’t claim monetary compensation. Some fare types are non-refundable and cannot be availed of even in cases of voluntary cancellations.
If you have purchased Easy Cancel, you will get more flexibility on your cancellation. However, to avail of the benefit you must cancel your AirAsia flight (if the need arises) 48 hours before the scheduled departure timing. You can purchase Easy Cancel when booking your journey.
Involuntary Cancellations: When AirAsia cancels or changes your flight because of operational reasons or other circumstances beyond their control, you will receive an email. You are entitled to a full refund or to rebook the flight at no extra cost..If AirAsia cancels your flight due to any reason or if there is any flight disruption, then you’ll be notified on the email address through which you made the booking. Under such circumstances you may even connect through their live chat options operational from 6 am to 12 midnight.
Steps To Cancel Your AirAsia Flight
You can cancel your flight with AirAsia in the following ways:
- Online Cancellation: The best way to cancel your booking is through the AirAsia website or mobile application of AirAsia. Just log into your account, click on “Manage My Booking,” and proceed with the prompts to cancel.
- Customer Service: If you prefer speaking with someone directly, you can contact AirAsia’s customer service through a phone call or live chat. However, wait times during peak travel seasons may take a little longer than usual.
- Travel Agents: If you booked your flight through a travel agent, it is always best to contact them for cancellation issues.
AirAsia Refund Process
Once you have submitted a cancellation request, you should know how refunds work. Here are the things you should know:
- Processing Time: The refund processing may take up to 90 days after approval. Be patient since several factors can influence the timeline.
- Refund Channel: Refunds would most likely go to the payment source used for making the reservation, such as in the case of a credit card, which is where it will be returned in case the transaction was done via credit card.
- Partial Refund: If there are some fare types, and at other times the refund is applied as a partial one minus all possible cancellation charges.
- No-show policy: If you fail to report for your flight without cancellation in advance, then you will not be eligible for any refund or compensation.
Special Situations for Refunds
AirAsia understands that there are circumstances that call for special treatment concerning cancellations and refunds:
- Medical Cases: If a passenger cannot travel because of a medical condition, they may plead for a refund even if the ticket is non-refundable. Supporting documentation might be needed in such cases.
- Death of a Passenger or Immediate Family Member: Passengers are eligible for refunds, depending on conditions provided by the airline, if death occurs due to tragic conditions.
- Flight Schedule Changes: AirAsia can make a significant change to your flight schedule, such as retiming for four hours or more. At this point, passengers are allowed to request a refund or opt for rebooking options.
Easy Cancel Option For AirAsia Flight
To add flexibility, AirAsia has the “Easy Cancel” feature via its MOVE platform as mentioned already. This option allows passengers to cancel their bookings for any reason and receive a refund based on coverage chosen at the time of booking—either 80% or 100% of the fare paid. This gives peace of mind to those who anticipate potential changes in their travel plans.
Cancellation Percentages Based on Timing
To better illustrate how cancellations impact refund payout based on timing, the following table summarizes the percentage of fare refundable based on when the ticket is canceled:
Time Before Departure | % of Ticket Fare Refundable | % of Airport Tax Refundable |
---|---|---|
More than 72 hours | 75% | 100% |
More than 48 hours ≤ 72 hours | 50% | 100% |
More than 24 hours ≤ 48 hours | 40% | 100% |
More than 12 hours ≤ 24 hours | 30% | 100% |
More than 4 hours ≤ 12 hours | 20% | 100% |
Less than or equal to 4 hours | 10% | 100% |
Important Notes Regarding AirAsia Cancellation
- Refund Eligibility: Passengers must always refer to their eligibility for refunds by airline policies and conditions that pertain to the type of fare booked.
- Documentation: All correspondence concerning cancellation and refund requests should be maintained to trace all your requests and ensure an efficient process.
- Stay Informed: AirAsia changes its policy without notice; therefore, it is not a bad idea to check its official website or contact the customer service department about cancellation and refund issues.
Conclusion
Understanding AirAsia’s cancellation and refund policy is crucial for all travelers looking to make informed decisions about their bookings. By being aware of the different types of cancellations—voluntary vs. involuntary—and knowing how to navigate the refund process effectively, passengers can reduce stress associated with unexpected changes in travel plans.
For example, having choices such as Easy Cancel may offer additional flexibility to those who think they may have to alter their itinerary. All in all, knowing and being prepared will help ensure a more enjoyable trip with AirAsia. Whether you are on a holiday or traveling for business, knowing of your rights and options can be the difference between peace of mind and worry throughout your trip.
Frequently Asked Questions
Yes, AirAsia flights can be cancelled but refund policy varies depending on the type of fare and time at which you are cancelling your flight.
Some fares have a full refund option while others cannot be refunded or can only be done so by paying a fee that is as high as the fare.
Yes, it is possible to cancel your ride on AirAsia the cancellation procedure will have to be done on the App or the website.
To cancel your booked flight, you will need to sign in to your AirAsia account and look for the option “Manage My Booking.