How to Cancel FitsAir Flight?

Travel plans can change unexpectedly due to personal reasons or unforeseen circumstances. FitsAir understands this and provides passengers with flexible cancellation and rebooking options. Whether the cancellation is initiated by the airline or the passenger, FitsAir has outlined clear policies to ensure a smooth process. Understanding these policies will help travelers make informed decisions and minimize any inconvenience. Below is a detailed guide on how to cancel a FitsAir flight, the applicable fees, and the refund policies.

What Happens When FitsAir Cancels Your Flight?

In instances where FitsAir cancels a flight due to operational reasons, the airline provides the following options to affected passengers:

• If the cancellation occurs 24 hours before the scheduled departure, passengers are entitled to a full refund or the option to be rebooked on an alternative FitsAir flight.
• If the cancellation occurs less than 24 hours before departure, passengers can choose between a full refund or being rebooked on an alternate flight, which may include another airline if necessary.
• Refunds in these cases will be processed within 7 working days.
• The airline is not liable to compensate passengers when the cancellation occurs because of extraordinary circumstances beyond the airline’s control, even if all reasonable measures have been taken.

Can You Cancel Your FitsAir Flight?

FitsAir allows passengers to cancel their flights under the following conditions:

• Cancellation must be made at least 12 hours before departure to be eligible for a refund.
• Cancellations made after departure (no-show) will only result in a refund of country taxes in the form of a credit voucher, subject to the applicable refund fee.
• If a partial cancellation is allowed, FitsAir will deduct the one-way fare from the total ticket value before issuing a refund.

FitsAir Cancellation Process

Passengers who wish to cancel their bookings can follow these simple steps:

1. Locate your booking reference – Ensure you have your reservation details ready.
2. Fill in the required details – Provide the necessary information to proceed with the cancellation.
3. Proceed with the cancellation – Confirm your request and pay any applicable fees.

FitsAir Refund Process

If a passenger wishes to request a refund, the eligibility and processing time will depend on the type of ticket purchased:

• Non-refundable tickets: Tickets issued under special discount or promotional fares are not eligible for a refund.
• Refund request procedure: Passengers must complete a refund request form and provide the following details:
  • Booking Reference No.
  • PNR No.
  • Flight No.
  • Ticket No.
  • Sector (e.g., CMB – DXB)
  • Passenger Name
  • Email Address
  • Contact Number
  • Purchase Source (FitsAir website, customer service, ticket office, or travel agency)
  • Travel Agency Name (if applicable)
  • Reason for Refund
• The refund process usually takes 30 working days to complete.

FitsAir Refund Eligibility Criteria

Passengers can request refunds based on how the ticket was purchased:

• Purchased through a travel agent: Refund requests should be made directly with the travel agent.
• Purchased from FitsAir:
  • Unutilized tickets: Send a refund request via WhatsApp (+94 777811118) or email (hello@fitsair.com). A penalty of USD 80 applies.
  • Partially utilized tickets: Refund requests should also be sent via WhatsApp or email. All applicable costs and taxes will be deducted, and a penalty of USD 80 applies.
• Refund requests generally take 45 working days to process.

Date Change on a FitsAir Ticket

Passengers who need to change their travel date can do so for a nominal fee, depending on the fare type. More details can be found at FitsAir’s official website.

Applicable Fees and Refund Policies On Your FitsAir Reservation 

The fees and refund policies depend on the ticket type and destination:

Short-haul flights (Chennai and Maldives)

• No-show or cancellation after departure incurs a change fee equivalent to the ex-Colombo (CMB) charges.

Medium-haul flights (Dhaka and Dubai)

• Dubai (DXB): No-shows or changes after departure aren’t allowed for Classic and Flex fares.
• Dhaka (DAC): No-show or change after departure incurs a fee of USD 120 for both Classic and Flex fares.

Additional Terms and Conditions Regarding FitsAir Flights 

Here are some more points to consider regarding FitsAir’s cancellation policy. 

1. Rebooking and cancellations are permitted up to 5 hours before departure.
2. If a date change is requested, passengers must pay the rebooking fee plus any difference in fare.
3. A Gate No Show (failure to check in at the boarding gate) will render the ticket invalid for future travel. You will receive a refund of country taxes only as a credit voucher, subject to the refund fee.
4. Dubai departures: A Gate No Show will result in an additional USD 60 penalty, besides other applicable fees.
5. If a ticket has been partially used, only the unused country taxes will be refunded in the form of a credit voucher. The fare and fuel surcharges for flown segments are non-refundable.
6. No-show refund requests, whether for fully or partially unutilized tickets, incur a processing fee of USD 60 per sector.

Conclusion

Navigating the cancellation process with FitsAir is straightforward, provided passengers are aware of the airline’s specific policies and procedures. By understanding the terms associated with cancellations, rebookings, and refunds, travelers can manage their reservations effectively and minimize potential inconveniences. For the most accurate and up-to-date information, it’s advisable to consult FitsAir’s official resources or contact their customer service directly.

FAQs