Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Best Online Casinos. We research and write about US online casinos — payout speeds, bonus terms, wagering requirements, payment methods and state availability — and reader messages are a big part of how we catch things that have changed or slipped past us.
Email is the only channel we run: [email protected]. We aim to reply within two business days, US Eastern time. There is no phone line and no live chat, because we are a publisher rather than an operator — we cannot open, close, fund or access any casino account.
How we make money, and why it does not change what we write
Some of the casino brands listed on this site pay us a commission when a reader signs up through one of our links. That is how the site is funded. It does not buy a position in our rankings, it does not stop us publishing a drawback, and it does not entitle a brand to have a critical line removed. If you write to us because you think a listing reads like an advert, say so plainly — that is exactly the kind of message we want.
What to email us about
- Corrections. A bonus percentage has changed, a free-spins offer has ended, a withdrawal limit is different from what we published, or a casino no longer accepts players from your state. Include the URL of our page and, if you have it, a screenshot of the terms.
- Questions about terms. If you cannot work out what a 40x playthrough means for your balance, what a maximum bonus bet rule does to a spin, or why a bonus expired, ask. We will explain the mechanics in plain language.
- Payout and withdrawal problems. We cannot release your money, but we can tell you what the operator's published complaints procedure is and which regulator, if any, oversees it.
- Feedback on our research. Disagree with a rating? Tell us which factor you think we weighted wrong.
- Press and partnership enquiries. Introduce yourself and the brand you represent in the first line.
- Responsible gambling concerns. Mention it in your message and we will point you to the right support and self-exclusion routes. Please do not send sensitive financial documents.
What we cannot do for you
Being clear about the limits saves everyone time:
- We cannot verify your identity, approve a KYC check or release a pending cashout. Only the casino's own team can do that.
- We cannot overturn a voided bonus, a confiscated balance or a closed account.
- We cannot tell you that any casino is guaranteed to pay, and we never describe a site as completely safe. Every operator carries risk.
- We cannot give legal, tax or financial advice, and gambling should never be treated as income or a way out of debt.
Send a payout complaint the team can actually act on
Withdrawal disputes are the single most common thing readers write to us about. A vague message takes days to untangle; a structured one can be assessed the same day.
- Name the casino exactly as it appears on your account.
- Give the date of the deposit, the date of the withdrawal request and the amount in USD.
- State the payment method used to deposit and the one requested for payout.
- Say which bonus, if any, was active, and quote the wagering requirement and any cashout cap from the terms.
- Summarize what support has told you so far, with ticket references.
- Redact card numbers and Social Security details before you attach anything.
With that in hand we can tell you whether the delay looks like a routine verification hold, a source-of-funds review, a breach of a bonus rule such as a maximum bet limit, or something worth escalating to a regulator.
Money questions we get asked before readers email
Reading this site costs nothing. The money at stake is the money you put into a casino account, so it is worth knowing the shape of it before you write to us.
Deposits at US-facing casinos typically run through debit cards, credit cards where the issuer permits gambling transactions, ACH or online banking transfers, prepaid vouchers and, at several of the brands listed here, cryptocurrency. E-wallet availability is patchy in the US and PayPal is generally limited to state-regulated operators, so check the cashier before assuming it is there. Payouts usually come back by bank transfer, check by courier or crypto, and many operators will only return funds to the method you deposited with.
Three costs catch people out: a minimum deposit that is higher than the amount needed to trigger a bonus, a minimum withdrawal floor that traps small balances, and weekly or monthly withdrawal caps that stretch a large win across months. Fees may apply to checks and to repeat withdrawals inside a billing period. Timings vary from a few hours on crypto to several business days on bank payouts, and the clock only starts after identity verification clears. Advertised speeds are operator claims, not results we have measured.
Three of the brands readers ask about most
We have not played at these sites. What follows is drawn from published offer terms and our own research, and each entry includes the catch as well as the headline.
Raging Bull
Top of our list at an editorial rating of 10.0, largely because the headline package — 410% up to $10,000 plus 50 free spins — is unusually large for a US-facing casino and is the offer we field the most questions about. A match of that size only pays off if you deposit near the top of the qualifying band, and most readers will not. The limitation is the flip side of the number: high-percentage match bonuses of this type normally carry heavy playthrough, maximum-bet rules while the bonus is live and a cap on what can be withdrawn from bonus funds. Read the promotion page before you fund the account, not after.
Magician Bet
Rated 9.9, and on this page for a different reason entirely: its 101% No Wagering offer removes the mechanism that causes most payout disputes. If there is no playthrough to clear, there is far less scope for a balance to be voided over a bonus rule. The trade-off is scale. A no-wagering bonus is almost always smaller and more tightly limited than a four-figure match, and no-wagering terms still commonly attach maximum conversion limits or a short expiry window. Confirm both before you deposit.
Slots of Vegas
Rated 9.7. The 375% bonus plus 50 free spins on Cash Chaser is notable because the spins are tied to one named game, which makes the value easy to calculate rather than vague. Game-specific spins are also the limitation: they are worth nothing to you if you dislike that title, spin winnings usually convert to bonus funds subject to their own wagering, and free-spin credit typically expires faster than the deposit match beside it.
The listed offers side by side
Headline terms only, as advertised by each operator. Ratings are our editorial assessment, not customer-review scores.
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.9 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.7 |
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.8 |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.8 |
All offers are subject to the operator's terms: minimum deposit, wagering requirement, maximum bonus bet, expiry date, excluded games and cashout caps. Terms change without notice, which is why corrections from readers matter. Details above reflect our research as of Sep 25, 2026.
Game categories our questions cluster around
- Slots. Most reader questions are about RTP and volatility — what a published return-to-player figure means over millions of spins rather than your session, and why a high-volatility title can run cold for a long stretch.
- Progressive jackpots. Frequently excluded from bonus play or capped in the terms. Check before you chase one with bonus funds.
- Table games. Blackjack, roulette and baccarat usually contribute at a reduced rate toward wagering, sometimes as little as a fraction of each dollar staked, and occasionally not at all.
- Live dealer rooms. Streamed tables with human croupiers. Often excluded from welcome bonuses entirely.
- Mobile play. Some brands run a native app, others a browser-based site. Feature parity is not guaranteed, and we are happy to check what is available before you sign up.
Outcomes on digital games are produced by random number generators, and live tables by physical equipment on camera. No sequence of results makes the next one more likely.
Sports betting and other product lines
Several operators on this list run more than a casino. BetUS, for instance, is known primarily as a sportsbook with casino games alongside it, and bonus terms on the sports side are usually separate from the casino side — different rollover, different qualifying odds, different excluded markets. Bets.FM sits in the crypto-facing category where sportsbook, casino and sometimes poker share one wallet. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes-style currencies rather than straight cash play, which changes how you buy in and how prizes are redeemed.
If you email us about a promotion, tell us which product it came from. A bonus advertised on a sportsbook page rarely carries over to slots, and readers who assume it does are the ones who end up disputing a payout.
Eligibility, licensing and who can legally play
You must be at least 21 to use the casinos covered on this site, and of legal age in your own state. Regulation in the US is layered: federal law addresses certain interstate and payment-processing questions, but whether you may legally play online is decided state by state. A handful of states license and regulate online casino gaming directly, several license online sports betting only, and many permit neither. Sweepstakes and social casino models operate under a different framework again, and are not available in every state.
One distinction matters more than any other. A casino accepting sign-ups from your state is not the same as being licensed to serve it. Offshore-licensed operators take US customers, but a player there has far weaker recourse in a dispute than someone playing at a state-licensed site, where a state gaming regulator handles complaints. Check the license details in the site footer, then check your own state's rules before you deposit. If you are unsure which applies to you, email us and we will explain what to look for, though we cannot give you a legal opinion.
Expect identity verification. Operators are required to confirm your name, date of birth, address and payment ownership, and larger or unusual withdrawals may trigger source-of-funds questions. Preparing those documents at sign-up rather than at cashout is the single most effective way to avoid a payout delay.
If gambling stops being fun
Every reputable operator offers deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. These are in account settings, not hidden behind support. Blocking software can restrict gambling sites across your devices, and state self-exclusion programs cover licensed operators within that state. In the US, confidential help is available 24/7 through the National Problem Gambling Helpline at 1-800-522-4700, by text or by chat. If you tell us you are struggling, we will respond with resources and nothing commercial.
Before you write
If your question is about a specific offer, the fastest route is often the operator's own terms page, since we update from the same source. If you have read them and something still does not add up, that is the message worth sending. Readers comparing options outside US-regulated markets may also find our research on casinos operating outside GamStop useful background, though the rules there differ from anything licensed in the US.
Write to [email protected] with the page URL, the casino name and what you have already tried. A real person on the team reads it, and we will tell you honestly when the answer is that we do not know.