Can I Change My Name On A Singapore Airlines Flight?

Singapore Airlines puts great emphasis on correct passenger details at the time of booking. They ask travel agents and customers to enter names precisely as they are shown on passports to prevent any issues during the journey. Despite the stress on accuracy, the airline realizes that errors can occur and provides a systematic procedure for name corrections in certain circumstances.

Does Singapore Airlines Accept Name Corrections?

Singapore Airlines accepts name corrections only under some conditions. Such corrections include spelling errors of three characters or less, salutation changes (e.g., Mr., Mrs., or Ms.), married name to maiden name name corrections, or addition of overlooked middle names. It’s also important to mention that full name changes are not accepted because tickets are non-transferable from one person to another. Equally significant is that corrections cannot be made after travel has begun.

Singapore Airlines Name Correction Fee

When a name change that is acceptable under the specified categories is undertaken, Singapore Airlines imposes a universal fee of USD 50. The fee is treated as an OC tax and is charged in all cases, independent of the exact nature of the correction being undertaken.

Documentation Requirements For Singapore Airlines Name Change

Before starting the name correction process, you will need to obtain suitable supporting documentation. This is usually a copy of the passenger’s passport. A marriage certificate can be requested in married or maiden name change situations. An adoption certificate could also be required for other special cases, including adoptions.

Singapore Airlines Name Change Step-by-Step Correction Process

Here is an insight into the way in which name correction should be done. 

Step 1: Gather Documentation

• Obtain passport copy
• If relevant, obtain marriage or adoption certificate

Step 2: Initial Request

• Add an OSI/SSR comment to the PNR indicating both original and corrected names
• Ensure that this notice is distributed to all operating carriers on the booking

Step 3: Obtain Carrier Confirmation

• Seek confirmation of name change from all operating carriers
• Request that they add an OSI/SSR message to Singapore Airlines allowing the change

Step 4: Present Documentation

• Send copies of all documents in question to UK_TradeSupport@Singaporeair.com.sg

Singapore Airlines Amadeus Users Process

For agents booking through Amadeus, SROTHS1A and RM remarks will be added by Singapore Airlines Trade Support as authority to continue. They will help update the name field with accurate information. The endorsement box needs to be revised with “NC” (Name Change). Last but not least, the ticket can be reissued, subject to no changes in flights, dates, or booking class.

Other GDS Users Process

If you are using a different GDS, Trade Support will add SROTHSZZ and RM remarks as authorization. The agent should then modify the PNR with the proper name information. As in Amadeus, the endorsement box needs to be modified with “NC.” The ticket can be reissued under the same terms, with the USD 50 fee charged as OC tax.

Tips For Best Results 

The best method to eliminate name correction problems is to keep them from happening in the first place. Always check passenger names against their passport or government-issued identification before confirming bookings. Adding a confirmation process where customers check their details can go a long way towards minimizing mistakes. Getting to know Singapore Airlines’ name correction process before any problems occur will also assist you in dealing with any issues more effectively.

Final Thoughts on Singapore Airlines Name Change

Singapore Airlines has developed a policy for name corrections that scales convenience against security and administrative needs. Though reasonable corrections are permitted for minor discrepancies, correct entry of the passenger information initially is the best practice. The USD 50 charge and documentation needed emphasize the need for accuracy in the initial booking process. Following the proper procedures and submitting the required documentation can resolve most name correction issues efficiently, ensuring a smooth travel experience while maintaining Singapore Airlines’ operational and security standards.

Frequently Asked Questions