Advanced Air Cancellation Policy
Air travel can sometimes be unpredictable, requiring passengers to make last-minute changes or cancellations. To accommodate these needs, Advanced Air has established a well-defined cancellation, change, and refund policy that aims to provide flexibility while maintaining efficiency. Understanding these policies is crucial for travelers to make informed decisions about their bookings and avoid unnecessary inconveniences.
Whether you need to reschedule a flight, cancel a reservation, or claim a refund, knowing the specific guidelines can help ensure a smooth and stress-free process. This article provides a comprehensive breakdown of Advanced Air’s cancellation policies, including procedures for refundable and non-refundable tickets, Department of Transportation (DOT) regulations, and important terms that travelers should be aware of before making any changes to their reservations.
Advanced Air’s Policy for Cancellations, Changes, and Refunds
Advanced Air does not allow modifications to bookings made through third-party services. Passengers who have booked flights through a third-party provider must contact them directly for any changes or refund requests.
Advanced Air’s Rules for Ticket Changes
Passengers who wish to change their flight details may do so up to two (2) hours prior to departure, provided there is availability. While Advanced Air does not charge a change fee at present, travelers may be required to pay the fare difference if applicable.
What is the Cancellation Window for Advanced Air Tickets?
To qualify for a refund, passengers must cancel their booking at least 30 minutes before the scheduled departure time. Cancellations must be confirmed before departure through one of the following methods:
- Speak directly with an Advanced Air representative.
- Receiving an email response from the reservations team.
- Confirming cancellation online via the ‘Manage’ option.
Important Note: Cancellations via voicemail or text messages are not accepted. Additionally, only individuals listed in the reservation are authorized to make cancellations. If a cancellation is not confirmed as per the required process, the no-show policy will be applied.
Refundable Tickets
For passengers who have purchased refundable tickets, cancellations can be made online via the ‘Manage’ option up to 30 minutes prior to departure. To process the refund, passengers must email bookings@flyadvancedair.com after completing the cancellation. Refunds are not fully processed automatically until the request is received via email.
Non-Refundable Tickets
Passengers holding non-refundable tickets can cancel their booking online via the ‘Manage’ option up to 30 minutes before departure. They will receive a flight credit for the unused portion of their booking. The following conditions apply to flight credits:
- Credits must be used to book and fly within one (1) year from the original booking date.
- A fare difference may apply if the original class of service is unavailable.
- Flight credits cannot be applied to Ticket Packages & Memberships.
Department of Transportation 24-Hour Rule
Under the U.S. Department of Transportation (DOT) 24-hour rule, passengers who purchase tickets directly from Advanced Air at least seven (7) days before departure are eligible for a full refund if they cancel within 24 hours of booking. This policy applies regardless of the fare class purchased and is eligible for all ticket types- refundable or nonrefundable.
Additional Terms and Conditions Regarding Advanced Air Cancellation Policy
Here are some additional terms and conditions to make note of regarding Advanced Air’s cancellation policy:
- Passengers are not permitted to hold confirmed bookings for multiple flights on the same routing and the same day. Advanced Air reserves the right to cancel same-day duplicate bookings without notice.
- Ticket class cannot be downgraded or upgraded once booked. Refundable tickets will remain refundable, and non-refundable tickets will remain non-refundable.
- Travelers should verify the fare class at the time of booking to ensure it aligns with their needs.
By adhering to these policies, Advanced Air ensures a streamlined and hassle-free experience for its passengers while maintaining fair and transparent travel regulations.
Conclusion
Advanced Air’s comprehensive cancellation policy is designed to offer passengers flexibility and clarity when managing their travel plans. By understanding the distinctions between refundable and non-refundable tickets, adhering to specified cancellation windows, and being aware of the Department of Transportation’s 24-hour rule, travelers can navigate changes with confidence.
It’s essential to follow the outlined procedures, especially when dealing with third-party bookings, to ensure eligibility for refunds or credits. By familiarizing themselves with these policies, passengers can make informed decisions, leading to a smoother travel experience with Advanced Air.
Frequently Asked Questions
You can change your flight up to two hours before departure through the ‘Manage’ option on Advanced Air’s website. While there’s no change fee currently, fare differences may apply.
To be eligible for a refund, cancel your booking at least 30 minutes before the scheduled departure time. Ensure the cancellation is confirmed through an Advanced Air representative, an email response from the reservations team, or via the ‘Manage’ option online.
Cancel your refundable ticket online via the ‘Manage’ option up to 30 minutes before departure. After cancellation, email bookings@flyadvancedair.com to process your refund. Refunds aren’t fully automatic until this email request is received.
For non-refundable tickets, cancel online via the ‘Manage’ option up to 30 minutes before departure to receive a flight credit for unused portions. These credits must be used within one year from the original booking date. Fare differences may apply if the original class of service isn’t available. Note: Flight credits cannot be applied to Ticket Packages & Memberships.
Yes, if you purchased a ticket directly from Advanced Air at least seven days before departure, you’re eligible for a full refund if you cancel within 24 hours of booking, regardless of the fare class.
No, holding confirmed space on multiple same-routing flights on the same day isn’t permitted. Such same-day double bookings may be canceled without warning.
No, ticket classes cannot be changed after booking. Non-refundable tickets remain non-refundable, and refundable tickets remain refundable. Ensure you book your desired fare class initially.
Advanced Air cannot modify third-party bookings. For changes or refunds, contact the third-party service directly.
