Aer Lingus Cancellation Policy

Aer Lingus is a popular airline that provides air travel services to millions of passengers each year. While the airline strives to ensure that all flights operate as scheduled, there may be situations where a flight needs to be canceled. In such cases, understanding the Aer Lingus cancellation policy is crucial to avoid any confusion or inconvenience

In this article, we will take a closer look at the Aer Lingus cancellation policy and provide you with all the information you need to know to make an informed decision in case your flight is canceled.

What are the guidelines for Aer Lingus flight Cancellation?

Here are the rules to consider if you need to cancel an Aer Lingus flight – 

Situation	Cancellation Policy
Refundable ticket	You can cancel your flight and get a refund, minus any applicable fees, as long as you cancel before the departure time of your flight. Some refundable tickets may have specific cancellation policies or fees, so it’s best to check with Aer Lingus or your booking agent.
Non-refundable ticket	If you cancel your flight, you will not be entitled to a refund. However, you may be able to use the value of your ticket towards a future Aer Lingus flight, subject to any applicable change fees or fare differences.
Flight booked as part of a package holiday	If your Aer Lingus flight was booked as part of a package holiday, the cancellation policy may vary depending on the terms of the package. You should check with your travel agent or tour operator for details.
No-show	If you do not show up for your flight, your ticket will typically be forfeited and you will not be entitled to a refund or credit.
Timeline	Flight must be canceled up to 3 hours before scheduled departure
Codeshare agreement	Flight Cancellations due to Weather or Air Traffic Control Issues
Flight Cancellation by Aer Lingus	Passengers will be offered the choice of rebooking on the next available flight or receiving a full refund. In addition, passengers may be entitled to compensation under EU Regulation 261/2004,
Flight Cancellation due to Weather or Air Traffic Control Issues	Affected passengers will be offered the choice of rebooking on the next available flight or receiving a full refund.
Passengers Who Choose to Cancel their Flight	If a passenger chooses to cancel their flight, they may be eligible for a refund depending on the fare class they purchased.

What is Aer Lingus 24 Hours Cancellation Policy?

Under Aer Lingus 24-hour cancellation policy, passengers are allowed to cancel the flight for free within 24 hours of purchase, provided – 

Condition	Details
Eligibility	All passengers who have purchased a ticket directly from Aer Lingus, regardless of the fare class, can avail of the 24-hour cancellation policy.
Timeframe	Passengers must request the cancellation within 24 hours of the original booking time.
Flight Dates	The flight must be scheduled to depart at least 7 days after the booking date to be eligible for the 24-hour cancellation policy.
Refund Type	If a refund is requested, it will be processed to the original form of payment.
Exceptions	The 24-hour cancellation policy does not apply to bookings made within 7 days of the scheduled departure date or to bookings made as part of a package holiday.
Changes vs Cancellations	It is important to note that the 24-hour policy only applies to cancellations as well as changes. Aer Lingus flight change may be subject to fees or fare differences.

Passengers should note that they are eligible for the 24-hour cancellation policy, subject to these conditions, and they can cancel their flight for free within 24 hours of the original booking time. 

What is Aer Lingus Covid Cancellation Policy?

Here are the details for Aer Lingus’ Covid cancellation policy – 

Condition	Details
Eligibility	The Covid cancellation policy applies to all passengers who have purchased a ticket directly from Aer Lingus, regardless of the fare class, and whose travel plans have been impacted by Covid-19.
Cancellation Options	Passengers can choose to cancel their booking or change their travel dates without incurring a change fee, subject to fare difference.
Timeframe	The Covid cancellation policy is applicable to bookings made on or after 6th March 2020 for travel on or before 31st October 2022.
Covid-19 Related Reasons	The Covid cancellation policy applies to passengers whose travel plans have been impacted by Covid-19, including illness or quarantine requirements.
Required Documentation	Passengers may be required to provide documentation to support their Covid-19 related cancellation or change request.
Refund Type	If a refund is requested, it will be processed to the original form of payment.
Exceptions	The Covid cancellation policy does not apply to bookings made as part of a package holiday or to bookings made through third-party websites or travel agents.
Changes vs Cancellations	Passengers should note that changes and cancellations are subject to fare difference, and any changes must be made before the original travel date.

Passengers who have purchased a ticket directly from Aer Lingus and whose travel plans have been impacted by Covid-19 are eligible for the Aer Lingus Covid cancellation policy. 

How to request flight cancellation with Aer Lingus?

There are several methods to cancel an Aer Lingus flight. Here are the ways you can cancel your flight:

Online – You can cancel your flight online by visiting the Aer Lingus website and logging into your account. Once you are logged in, you can manage your booking and cancel your flight.

Passengers who wish to cancel their Aer Lingus flight can do so by following these steps:

• Go to the Aer Lingus website and click on “Manage Trip” on the homepage.
• Enter the booking reference and the last name of the passenger, then click “Find Booking”.
• Select the flight that needs to be canceled and click “Cancel Booking”.
• Follow the prompts to confirm the cancellation.
• If eligible, a refund will be processed to the original form of payment.

Phone – You can also cancel your flight by calling Aer Lingus customer service. The phone number for customer service can be found on the Aer Lingus website.

Passengers who wish to cancel their Aer Lingus flight through customer service can do so by following these steps:

• Call the Aer Lingus customer service number for your country. You can find the contact details on the Aer Lingus website under the “Contact Us” section.
• When prompted, select the option for “existing bookings” or “flight changes/cancellations.”
• Provide the customer service representative with your booking reference and passenger details to verify your booking.
• Inform the representative that you would like to cancel your flight.
• Follow any additional prompts or instructions given by the representative to complete the cancellation process.
• If eligible, a refund will be processed to the original form of payment.

Alternatively, passengers can also request Aer Lingus flight cancellation by sending an email to the Aer Lingus customer service email address. In the email, passengers should provide their booking reference and passenger details, as well as the reason for the cancellation request. 

In-person – If you are at an airport, you may be able to cancel your flight in person at the Aer Lingus ticket counter or customer service desk.

Passengers who wish to cancel their Aer Lingus flight through an airline ticketing office can do so by following these steps:

• Find the nearest Aer Lingus ticketing office.
• Visit the ticketing office in person.
• Provide the agent with your booking reference and passenger details to verify your booking.
• Inform the agent that you would like to cancel your flight.
• Follow any additional prompts or instructions given by the agent to complete the cancellation process.
• If eligible, a refund will be processed to the original form of payment.

Alternatively, passengers can also request Aer Lingus cancellation by contacting their travel agent or the travel agency where they booked their flight. 

Thank you for coming back again – that’s really helpful. The T&C’s advise I’m due a full refund inline with airlines policy which comes from Aer Lingus cancellation notice – seems the agent is withholding. Thanks for your help 🙂

— Ashleigh (@__ashieash) May 14, 2020

How much is the fee to cancel the Aer Lingus flight?

The fee to cancel an Aer Lingus flight depends on several factors, such as the type of fare purchased, the route, and the time of cancellation. Aer Lingus offers different fare types, including Saver, Smart, and Flex, each with its own cancellation policy and associated fees.

For all flights within Europe – Below is the overview of the Aer Lingus cancellation fees – 

Saver Fare	Saver Plus Fare	Advantage Fare	Advantage Plus Fare
Non-refundable	Non-refundable	100 % refundable if passengers cancel up to 2 hours before departure.	100 % refundable if passengers cancel up to 2 hours before departure.

For all the Transatlantic flights – Below is the overview of the Aer Lingus cancellation fees – 

Saver and Smart Fares	Flex Fare	Business Fare	Business Flex Fare
Non-refundable	100 % refundable if passengers cancel up to 2 hours before departure.	100 % refundable if passengers cancel anytime before departure.	100 % refundable if passenger cancel anytime before departure.

What if Aer Lingus Canceled my flight?

If Aer Lingus cancels your flight, the rules for compensation and assistance will depend on the reason for the cancellation and the timing of the cancellation. Here are some general guidelines, as per Aer Lingus cancellation policy. 

Situation	Compensation	Assistance
Alternative flight or refund of the unused portion of ticket	Full refund or alternative flight; may be entitled to additional compensation under EU Regulation 261/2004	Assistance would be offered, such as meals, accommodations, and transportation
Flight canceled due to circumstances beyond the airline’s control (e.g. weather)	Alternative flight or refund of the unused portion of the ticket	Assistance would be offered, such as meals, accommodations, and transportation
Flight canceled less than 14 days before departure	May be entitled to compensation under EU Regulation 261/2004, depending on the circumstances	Assistance would be offered, such as meals, accommodations, and transportation
Passengers notified of cancellation less than 14 days before departure	May be entitled to compensation under EU Regulation 261/2004, depending on the circumstances	Assistance would be offered, such as meals, accommodations, and transportation

How much is the Aer Lingus Canceled Flight Compensation?

Passengers are entitled to the following Aer Lingus cancellation compensation – 

Flight Distance	Compensation (in USD)
For flights within 1500 km	325
Between 1500 and 3500 km	510
Over 3500 km	725

Please note that the compensation and assistance provided by Aer Lingus may vary depending on the specific circumstances of the cancellation and the applicable regulations.

It’s always best to check with airlines for the most up-to-date information on the Aer Lingus cancellation policy and your rights and entitlements in the event of a flight cancellation.

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