How to Cancel Air Borealis Flight?

Air Borealis prioritizes the comfort and convenience of its passengers by offering transparent policies for flight delays and cancellations. Whether a flight is disrupted due to controllable factors, safety concerns, or uncontrollable events, the airline ensures that passengers are informed about their rights and the available compensation options. Understanding these policies can save travelers from unnecessary frustration and provide a sense of clarity during unexpected disruptions. 

This guide outlines the key aspects of Air Borealis’ cancellation policies, the types of disruptions that may occur, and the procedures for filing a compensation claim. By being informed, passengers can confidently navigate the process, secure any entitled reimbursements, and plan their travel with greater ease.

Understanding Air Borealis Flight Delays and Cancellations

Air Borealis is committed to minimizing inconvenience to its passengers in the event of flight delays or cancellations. Compensation is provided based on the length of the delay and the reasons behind it, as per the Canadian Transportation Agency’s regulations for small airlines.

Air Borealis Compensation Policy for Flight Delays and Cancellations

Passengers are entitled to compensation depending on the delay duration relative to their original itinerary. 

Compensation applies only to delays categorized as “controllable, and not for the ones that are controllable but required for safety, or the uncontrollable ones. 

The controllable situations include: 

• Overbooking situations
• Scheduling and availability of staff, or crew
• Activities pertaining to flight preparation like aircraft fueling, aircraft grooming, baggage loading, etc. 
• Scheduled maintenance like repair or regular maintenance like flight checking. 
• Canceling or consolidating flights that have a low passenger demand. 

Situations that are controllable but needed for safety include: 

• Because of safety decisions at the pilot’s discretion
• Sudden or unexpected malfunctioning of aircraft that wasn’t observed at the time of routine maintenance check-ups, which might even pose danger if left unattended. 

Under both these circumstances, the traveler will be compensated depending on the duration of the delay. 

1. For delays between three and less than six hours, the compensation rate is $125 or a $250 travel voucher of Air Borealis 
2. For delays that span from six to less than nine hours, the compensation amount is $250 or a $500 Air Borealis travel voucher. 
3. If the delay exceeds nine hours the passenger will be compensated $500 or a $1000 Air Borealis travel voucher. 

There are uncontrollable disruptions not under the airlines’ control for which no compensation will be given. These include: 

• Severe weather conditions or natural disasters.
• Air traffic control instructions.
• Medical emergencies onboard.
• Security threats or illegal activities.
• Labor strikes or political instability.
• Wildlife collisions or manufacturing defects that compromise passenger safety.

For detailed guidance on disruption categories, visit the Canadian Transportation Agency’s guide on flight disruptions.

How to File a Compensation Claim With Air Borealis? 

Passengers affected by delays or cancellations for reasons within Air Borealis’ control have one year from the incident date to file a compensation claim. Once a claim is submitted, Air Borealis has 30 days to either issue the payment or explain why the claim was rejected.

Steps to File a Compensation Claim

1. Visit the official Air Borealis website.
2. Navigate to the Compensation Claim Form.
3. Fill out the required details, including your flight information and delay or cancellation specifics.
4. Submit the form and await a response within 30 days.

Additional Notes

Passengers are encouraged to contact Air Borealis promptly to resolve any issues related to cancellations or delays. This ensures the process is streamlined and compensation, if applicable, is provided without unnecessary delays.

By following the steps outlined above, passengers can effectively navigate the cancellation process and claim any compensation they are entitled to under the Canadian Transportation Agency’s regulations.

Air Borealis Rebooking Options for Affected Passengers

When a flight is canceled or a passenger is denied boarding, resulting in a delay of at least three hours beyond the original arrival time, Air Borealis takes immediate steps to assist.

• Rebooking on the Next Available Flight:

The airline will rebook passengers on the next available flight, ensuring that the new travel arrangements align with the passenger’s preferences and needs. This option is provided at no additional cost, allowing passengers to continue their journey without unnecessary financial burden.

Air Borealis Refunds for Affected Passengers

Air Borealis offers a comprehensive refund policy to accommodate passengers whose travel plans are disrupted.

1. Air Borealis Refund Eligibility for Cancellations or Denial of Boarding:

Passengers are entitled to a full refund of their ticket, regardless of the fare purchased, if:

• A flight delay, cancellation, or denial of boarding causes an arrival delay of over three hours.
• The passenger opts not to accept the rebooking option provided by Air Borealis.

2. Refunds for Controllable Flight Disruptions:

If the delay or cancellation occurs due to reasons within Air Borealis’ control (excluding those required for safety), and the disruption happens within 14 days of the scheduled departure time, passengers are entitled to:

• A full refund of their ticket, regardless of the fare purchased.
• Additional compensation of $125 for the inconvenience caused.

This policy ensures that passengers who experience significant disruptions have the flexibility to make alternative plans or recoup their costs when travel no longer serves its intended purpose.

Passenger Rights and Entitlements

Air Borealis emphasizes passenger rights during travel disruptions to maintain transparency and provide adequate support. Below are key points to consider:

• Flexible Rebooking Options: Passengers can choose to be rebooked on another flight if the offered arrangements are satisfactory.
• Refund Assurance: For passengers who no longer wish to travel due to delays or cancellations, refunds are processed promptly, regardless of the ticket type or fare.
• Compensation for Inconvenience: When disruptions are caused by controllable factors within the airline’s responsibility (excluding safety-related issues), compensation is issued to recognize the inconvenience experienced.

Key Scenarios Where Refunds and Compensation Apply

• Delayed Arrival by 3+ Hours: If a delay or cancellation causes a significant change in the arrival time and rebooking is declined, passengers can request a full refund.
• Disruptions Within Air Borealis’ Control: Passengers affected by controllable disruptions within 14 days of their flight date qualify for both refunds and inconvenience compensation, provided rebooking options fail to meet their needs.

Conclusion

Air Borealis’ cancellation policies are designed to prioritize passenger satisfaction and provide remedies for unexpected travel disruptions. Whether through rebooking, issuing refunds, or offering compensation, the airline ensures that passengers retain control over their travel plans. Understanding these rights and entitlements can help passengers navigate cancellations or delays more effectively and make informed decisions that suit their circumstances.

Frequently Asked Questions