How to Cancel Bulgaria Air Flight?

Travel plans can sometimes change unexpectedly, and knowing how to cancel a Bulgaria Air flight can help you navigate the process smoothly. Whether your flight is canceled by the airline or you need to cancel due to personal reasons, understanding your rights and options ensures you can make informed decisions. 

Bulgaria Air follows the European Union’s Regulation (EC) No 261/2004, which protects passengers in cases of denied boarding, delays, and cancellations. This guide outlines the cancellation policy, eligibility for refunds, compensation rules, and the process for claiming your entitlements.

Can You Cancel a Bulgaria Air Flight? 

You can cancel your Bulgaria Air flight or change the date if the need arises. The refund or compensation depends on several factors, like the duration of cancellation, the fare type, and so on. Regarding the cancellation policies and refund rules, it would be helpful if you contact Bulgaria Air cancellation and know about the regulations at length. 

Cancellation Policy for Flights Cancelled by Bulgaria Air 

Passengers holding a valid reservation for a Bulgaria Air flight that gets cancelled are entitled to either:

• Re-routing to their final destination under comparable conditions, or
• A full refund of the ticket cost at the price at which it was originally purchased for the unused portion of the journey.

Additionally, compensation may be applicable unless passengers are informed of the cancellation:

• At least 14 days before the scheduled departure
• Between 14 and 7 days before departure, provided the new flight’s departure time is no more than two (2) hours earlier than the original schedule departure time and arrival time is less than four (4) hours later after the flight’s scheduled landing time. 
• Less than 7 days before departure, provided the new flight departs no more than one (1) hour earlier and reaches the final destination less than two (2) hours after the originally scheduled arrival time.

Compensation for Flight Cancellations By Air Bulgaria 

Passengers whose flights are cancelled may be entitled to the following compensation based on flight distance:

• EUR 250 for flights up to 1,500 km
• EUR 400 for intra-Community flights over 1,500 km and all other flights between 1,500 km and 3,500 km
• EUR 600 for flights exceeding 3,500 km

Air Bulgaria Flight Delays and Refund Eligibility

If a Bulgaria Air flight is delayed beyond its scheduled departure, passengers are entitled to certain assistance based on the delay duration and flight distance:

• Flights up to 1,500 km – delay of 2 hours or more
• Intra-Community flights over 1,500 km and all other flights between 1,500 km and 3,500 km – delay of 3 hours or more
• Flights exceeding 3,500 km – delay of 4 hours or more

In case of a delay of 5 hours or more, passengers are eligible for:

• A full refund of the ticket cost within seven days.
• Reimbursement for the portion of the journey not made due to the delay.
• Hotel accommodation and transport if necessary for extended delays.

Air Bulgaria Policy for Denied Boarding Compensation

If a passenger is denied boarding due to overbooking or other airline-related reasons, Bulgaria Air must offer:

• Re-routing or a full ticket refund for the part of the journey not completed.
• Compensation similar to flight cancellations, unless an alternative flight is provided with a minimal delay:
  • Within 2 hours for flights up to 1,500 km
  • Within 3 hours for flights between 1,500 km and 3,500 km
  • Within 4 hours for flights over 3,500 km

Passengers may also volunteer to surrender their reservations in exchange for benefits as agreed upon with the airline.

Postponing Your Trip

If you decide to postpone your trip, you can do so according to the standard fare conditions of your ticket. However, if your ticket was issued for flights until April 30, 2022, under the airline’s COVID-19 policy, you still have flexible options, which include:

• Ticket Reissue: You must reissue your ticket within its validity period, which is one year from the issue date.
• New Travel Dates: You can select new travel dates within the ticket’s validity period (one year from the issue date).
• Possible Fare Adjustment: If you change your travel date or destination, there may be a surcharge for a higher fare difference.

Air Bulgaria Options for Cancelled Flights

If your flight is cancelled, Bulgaria Air offers several alternatives to accommodate your travel needs. You can choose from the following options:

• Open Ticket: You can leave your ticket open for future use within the validity period.
• Change of Destination: You may change your destination on Bulgaria Air’s direct flights. However, if you are exchanging a domestic ticket for an international route, you will need to pay the difference in fare.
• Companion Ticket: You can receive a new ticket of the same value as the original ticket for a companion.
• Free Name Change: You can transfer your ticket to another person without any additional fees.

Bulgaria Air Terms and Conditions for Flight Cancellations

To take advantage of the cancellation options, you must follow these conditions:

1. Advance Notice: You need to inform Bulgaria Air of your decision at least 24 hours before the originally scheduled (cancelled) flight by contacting the ticket issuer.
2. Ticket Reissue Period: The validity period for reissuing the ticket is a year from the issuing date. 
3. New Travel Dates: New travel dates can be selected within the validity period of the ticket, which is a year from the issuance date. 
4. Refund Eligibility: If none of the options provided for using your ticket amount are suitable for you, you are entitled to request a refund.

Contact Information for Filing Complaints

Passengers seeking to enforce their rights under Regulation (EC) No 261/2004 can contact the Bulgarian regulatory authority:

• General Directorate ‘Civil Aviation Administration’
• Address: Sofia, 1000; 9, Diakon Ignatii Str.
• Phone: +359 2 937 10 71
• Fax: +359 2 980 53 37
• Email: caa@caa.bg

By understanding your rights and the available options for cancellations, refunds, and compensation, you can make informed decisions regarding your Bulgaria Air flight.

Conclusion

Cancelling a Bulgaria Air flight is a straightforward process, but it’s essential to be aware of their policies and procedures to ensure a smooth cancellation. Depending on the type of ticket purchased, the cancellation fee may vary, and passengers should act quickly to minimize any potential charges. It’s always advisable to check your booking status and cancellation options via Bulgaria Air’s official website or customer service to confirm any changes to the cancellation policy. 

By carefully following the outlined steps, travelers can efficiently manage their booking and seek a refund or credit in case of cancellation. Keep in mind that the timing of the cancellation and the ticket type play a crucial role in determining any refund eligibility. 

Frequently Asked Questions