Southwest Airlines Name Change Policy
Join us as we embark on a journey through the intricate landscape of Southwest Airlines name change policy and correction guidelines. Within this article, we leave no stone unturned, presenting all the essential rules, step-by-step instructions, and a transparent fee structure
Guidelines Under Southwest Airlines Name Correction Policy
Here are the key points to remember –
Name Change Eligibility
- Passengers are allowed to change their names on reservations if done before flight check-in.
- A valid proof matching the updated name on the reservation must be provided.
Exceptions for Name Changes
- Misspelled names in the first or middle name can be corrected.
- Legal name changes due to marriage, divorce, or other documented reasons are accepted.
Free Correction within 24 Hours
- Made an error in your name during booking? No worries! Correct it for free within 24 hours of making your reservation.
- Simply cancel your flight for a full refund and rebook under the accurate name.
Convenient Name Change Options
- Online – Access “Manage Reservations” in the Flight column and click on the “Edit” link next to your name. The mobile app also supports this feature.
- By phone – Our friendly customer support is ready to assist you with name changes.
- Social Media – Reach out via Direct Message (DM) on Twitter (@Southwestair) or Facebook private message.
- In-Person – Visit a Southwest ticketing office or an airport ticket counter before your flight check-in.
Legal Name Change Procedure
- For changes due to marriage, divorce, or similar events, provide proof of your old and new names along with relevant legal documentation.
- Accepted documents include marriage certificates, divorce decrees, or government-issued photo IDs.
Non-Transferable Tickets
- Please note that all tickets are non-transferable.
- Ticket ownership cannot be transferred to another passenger under any circumstances.
Fixing Spelling Mistakes in Your Rapid Rewards Account
- To correct a spelling mistake in your Rapid Rewards account, simply get in touch with Southwest via phone or email.
What is the Eligibility for Name Changes on Southwest Tickets?
Here are the eligibility criteria for online name changes, making the process simple and convenient for our valued passengers.
Fully Unused Travel Itineraries
- Passengers with fully unused travel itineraries can easily request name corrections online.
Accompanied Minors and Youth Travelers
- Parents or guardians of accompanied minors and youth travelers can conveniently make name changes online.
Phone Bookings
- Passengers who have made their bookings via phone are eligible for online name corrections.
SWABIZ Bookings
- Corporate travelers with SWABIZ bookings can request name changes online.
Bookings with EarlyBird Check-Ins
- Passengers with bookings that include EarlyBird Check-Ins are eligible for online name corrections.
Cash and Points Bookings
- Passengers with cash and points bookings can easily request name corrections online.
Involuntary Flight Changes
Passengers facing involuntary flight changes can conveniently make name corrections online.
When Southwest Airlines Name Change On Ticket Online is Not Eligible?
Here are the key considerations –
Passengers with Extra Seat Bookings
- Passengers who have booked an extra seat are not eligible for online name changes.
Name Corrections After Checking Bags
- Passengers who have checked their bags before requesting name corrections cannot do so online.
Rapid Rewards Number Included in the Booking
- Passengers whose Rapid Rewards number is included in the booking are not eligible for online name corrections.
Partially Used Itineraries
- Passengers traveling on partially used itineraries are not eligible for online name corrections.
Group Reservations
- Passengers traveling on group reservations cannot request online name changes.
Lap Children
- Passengers traveling with lap children are not eligible for online name corrections.
How to Change Your Name on Southwest Flight Ticket?
Below are multiple channels through which you can request a name change, ensuring a smooth travel experience with Southwest.
Call Southwest Airlines
- Reach out to Southwest Airlines’ customer service.
- Provide your name, booking reference number, and flight dates.
- Ensure to share the accurate spelling of your name, matching your government-issued photo ID.
- The agent will immediately make the necessary changes for spelling errors or request documentary proof before updating your ticket. You’ll receive an updated copy via email.
Make the Name Change Online – For tickets purchased directly from Southwest, follow these steps –
- Visit the Manage Reservation page.
- Enter your confirmation number, first name, and last name.
- Click on the Search button.
- Select the Edit Name option next to your name.
- Input your correct name.
- After successfully updating your name, you’ll receive a confirmation email and see a success banner on the Manage Reservation page.
Name Change at the Airport – For last minute request on Southwest Airlines name change on ticket request –
- Arrive early at the airport to allow ample time for the name change process.
- Visit the Southwest Airlines ticket counter.
- Speak with a friendly customer service agent.
- Present your ID proof to facilitate the modification of your name.
- Obtain your updated boarding pass.
Request Your Name Change via Email
- Write a courteous email to Southwest’s customer service.
- Include your ticket details, personal information, and Rapid Rewards account number (if applicable).
- Attach valid copies of your old and new government-issued IDs.
- Send the email to customercare@southwestairlines.com.
- Await a prompt response from their team.
Name Change via Social Media – Connect with Southwest through the following channels:
- Twitter Direct Message (@Southwestair)
- Facebook private message
How to Fix the Misspelled Name on Southwest Ticket?
If you’ve discovered a misspelling or typographical error in your name on your Southwest Airlines reservation, do the following –
Online Name Correction – Follow these steps –
- Go to the Southwest homepage (southwest.com) and select “Manage Reservations” under the Flight section.
- Provide your confirmation number, first name, and last name.
- Click on the “Search” button to retrieve your reservation.
- Select “Edit Name” and enter the correct name.
- After successfully updating your name, you will be automatically directed to the Manage Reservation section, where a success banner will be displayed.
Southwest Airlines Name Change via Mobile App:
- Open the mobile app and select “Look Up Reservations” from the hamburger icon (top left).
- Provide your confirmation number, first name, and last name.
- Click on “Retrieve reservation.”
- If eligible for a name change, an edit pencil will appear next to your name; otherwise, it will be disabled.
- After updating your name successfully, you’ll be directed to the airline’s Manage Reservation section, where you’ll see a banner instructing you to wait for an email.
Remember: If you’ve already checked in for your flight via the mobile app, you’ll need to check in again after completing the name update.
Request Name Correction by Phone
- Reach out to Southwest’s friendly customer service team to request a name correction.
- Provide the required details, and they will assist you promptly.
Name Correction via Social Media
- Connect with Southwest through direct messages on Twitter or Facebook to request a name correction.
- Simply send them a private message, and they’ll guide you through the process.
Email Request for Name Correction
- Write a polite email to customercare@southwestairlines.com with your name correction request.
- Include your ticket details and any relevant information, and they will respond promptly.
Name Correction at the Airport Counter:
- If you prefer in-person assistance, visit the Southwest Airlines ticket counter at the airport.
- A customer service agent will be happy to help you make the necessary changes.
How to Change/Update Your Name on Your Rapid Rewards Account?
If you’ve noticed a spelling mistake or typographical error on your Southwest Airlines Rapid Rewards account, or if you’ve recently undergone a legal name change, follow these steps
Correct Spelling Mistakes or Typos – Follow these steps –
- Step 1: Contact Southwest Airlines
- Step 2: Reach out by Phone, Email, or Online
- Call our customer service team, or
- Email us at [email address], or
- Visit our website, go to Flight 🡪 Manage Reservation 🡪 Edit Name (if eligible)
- Step 3: Provide Relevant Information
- Explain the spelling mistake or typo on your account
- Include your full name, address, phone number, and Rapid Rewards account number
- Our team will assist you in rectifying the error promptly
Changing Your Name Legally – If you’ve undergone a legal name change due to marriage, divorce, or other reasons, we’re here to make the process hassle-free for you. Follow these steps:
- Step 1 – Gather the Required Documents
- Marriage certificate
- Divorce decree
- Old and new government-issued photo IDs
- Step 2 – Send an Email Request
- Go to the Email Us page on our website
- Choose Comment/Question 🡪 Rapid Rewards 🡪 Account Management
- Fill out the online form and submit it
- Attach scanned copies of the required documents
- Include your full name, address, phone number, and Rapid Rewards account number
- Step 3: Alternative – Send Documents by Mail
Mail your documents and information to the address below:
| Southwest Airlines Rapid RewardsP.O. Box 36657Dallas, Texas 75235 |
Southwest Airlines Name Change Fee
There is no Southwest name change fee for typographical errors or misspellings. However, in the event of a legal name change requiring the issuance of your ticket, you might be required to cover the fare difference between your original booking and the updated fare.
Southwest Airlines Name Change Policy is designed with customer convenience and flexibility in mind. Whether you need to correct a simple typo or undertake a legal name change, Southwest Airlines provides straightforward procedures to update your information seamlessly. By reaching out to our dedicated customer service team through phone, email, or online channels, you can easily rectify any name-related discrepancies without incurring unnecessary fees.
Frequently Asked Questions
No, Southwest Airlines does not charge any fees for fixing typographical errors or misspellings in your name on your ticket.
If you’ve undergone a legal name change due to marriage, divorce, or other reasons, you will need to provide supporting documentation.
While you can manage certain aspects of your reservation online, such as misspelled name correction. To request Southwest name change marriage, you can use the email option available on the Southwest Airlines website and attach the necessary documents as scanned copies.
Yes, in the case of a legal name change that necessitates reissuing your ticket, you may need to pay the difference between the original fare and the new fare.
Southwest Airlines aims to process name change requests promptly.
Yes. If the name change is due to a minor typo or misspelling, you can make the correction directly through the Southwest Airlines website under the “Manage Reservation” section.
Southwest Airlines allows customers to make name corrections when necessary.
If you’ve legally changed your name, you generally cannot transfer your ticket to another individual. In such situations, you need to request Southwest airlines flight cancellation, and rebook the new itinerary with the desired name.
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