How to Cancel Air Greenland Flight?

Planning a trip involves excitement and anticipation, but unforeseen circumstances such as illness, injury, or other emergencies can disrupt even the best-laid plans. To address such situations, Air Greenland provides a cancellation service designed to minimize the financial burden and stress of canceling a flight. This service offers travelers the flexibility and assurance that, should the need arise, they can cancel their flight and receive a refund for ticket costs under specific conditions. However, it is essential to understand the terms, eligibility criteria and required steps to make use of this service effectively.

In this guide, we provide a comprehensive explanation of how to cancel an Air Greenland flight, the benefits of their cancellation service, and the necessary documentation and procedures to ensure a seamless cancellation experience. Whether you’re traveling within Greenland or internationally, this detailed information will help you prepare for any unexpected changes to your travel plans.

Air Greenland Flight Cancellation Service

Air Greenland’s cancellation service provides peace of mind by allowing travelers to cancel their flights and obtain a refund for ticket expenses under specific conditions. However, this service must be purchased at the time of booking the ticket.

Key Features of Air Greenland’s Cancellation Service:

If you have purchased Air Greenland’s cancellation policy, here are some of the things that you must make note of as mentioned below: 

1. Refund Eligibility:
   • Covers ticket expenses if the trip cannot be undertaken due to illness, injury, or death involving the ticket holder, a family member, or a travel companion.
   • Refunds do not cover credit card fees, cancellation fees, or any other additional charges including vacations. 
2. Limitations:
   • The service does not apply if the reason for cancellation existed before purchasing the ticket unless there is an unexpected deterioration in a chronic or pre-existing condition.
   • The cancellation service only applies before the departure date and time mentioned on the ticket.
   • Cancellations made after departure are not eligible for refunds.
3. Maximum Coverage:
   • A maximum of three people who purchased the cancellation service can cancel with reference to the same travel companion.

Steps to Cancel an Air Greenland Flight

If you meet the criteria outlined above, follow these steps to cancel your Air Greenland flight:

1. Notify Air Greenland Promptly
   • Inform Air Greenland as soon as possible if you need to cancel your trip.
   • Cancellations must be communicated no later than two hours before the scheduled departure time.
2. Complete the Cancellation Form
   • Download the Cancellation Form from Air Greenland’s website.
   • Fill out the form with the required details, ensuring accuracy.
3. Submit Required Documentation

Attach the following documentation to the completed form:

• For Illness-Related Cancellations:
  • A medical certificate from a licensed healthcare professional.
  • Air Greenland reserves the right to request additional health information if deemed necessary.
  • Note: Any costs incurred for obtaining medical certificates or additional documentation should be undertaken by he customer. 
• For Death-Related Cancellations:
  • A copy of the front page of the death certificate.

4. Send the Documents to Air Greenland

Email the completed cancellation form and supporting documents to afbestilling@airgreenland.gl.

Important Terms and Conditions Regarding Air Greenland Cancellation Policy 

1. Eligibility Period:
   • The cancellation service is valid from the time of ticket purchase until the scheduled travel date.
2. Purchase Timing:
   • The cancellation service must be purchased simultaneously with the ticket.
3. Legal Framework:
   • Any legal disputes with Air Greenland are subject to Greenlandic law and must be resolved in the Court of Greenland.
4. Travel Insurance Recommendations:
   • Travelers are advised to purchase comprehensive travel insurance in addition to the cancellation service for broader coverage, including baggage loss or delays.

Venue and Legal Jurisdiction

All claims or disputes arising from cancellations under Air Greenland’s policy must be adjudicated under Greenlandic law and brought before the Court in Greenland.

Air Greenland Flight Canceling and Refunding Tickets

Air Greenland allows passengers to cancel or refund their tickets through the “My Booking” portal if the flight was booked directly with them. However, the options for cancellation and refunds depend heavily on the type of ticket you have purchased.

Takuss Tickets

• Cancellation Policy:

Takuss tickets do not allow changes to the time, date, destination, or upgrades.

• Refund Eligibility:

If canceled, passengers are only eligible for a refund of the taxes and airport charges.

Standard and Premium Tickets

• Cancellation Policy:

These tickets are non-refundable. If you cancel a Standard or Premium ticket, you will only receive a refund for taxes and airport charges.

• Restrictions:

Changes to the destination are not allowed.

Standard Flex and Premium Flex Tickets

• Cancellation Policy:

Both ticket types are fully refundable. Passengers can cancel their tickets and receive a full refund, subject to a DKK 100 refund fee per person.

General Rules

1. Online cancellation of tickets is permitted up to two hours before departure, and the refundable value will be refunded to the credit card used for the purchase.
2. Cancellation insurance and fees for flights are non-refundable.
3. Passengers can cancel their ticket within 24 hours from purchase, during which they can claim a complete refund by filling out a dedicated form.

Changing Your Air Greenland Flight

Passengers can change their flight date or time depending on the ticket type. Below is a breakdown of the change policies:

Takuss Tickets

• Changes to time, date, or destination are not allowed.

Standard and Premium Tickets

• Domestic Travel: Changes are permitted for a fee of DKK 500 per person, plus any price difference between the original and new travel dates.
• Atlantic Travel: Changes incur a fee of DKK 750 per person, plus any applicable price difference.
• Additional Notes:
  • For single trips, only the highest applicable fee is charged (e.g., DKK 750).
  • If the outbound and return trips are changed at different times, fees will be charged separately for each change.
  • Changes can only be made for the same traveler and the same route.

Standard Flex and Premium Flex Tickets

• Changes to the time or date are free of charge, provided seats are available on the desired route.
• Changes can be made online through the “My Booking” portal or by contacting Air Greenland’s customer service.

Upgrading Your Ticket

Passengers can upgrade their tickets under specific conditions, depending on the ticket type:

Standard and Premium Tickets

• Standard tickets can be upgraded to Premium class:
  • Online: Free upgrades are allowed on the day of departure for a price difference if seats are available.
  • At the Airport: Upgrades are available for DKK 3,500 per person, plus the price difference.
• Upgrades must be done at least two hours before departure.

Standard Flex and Premium Flex Tickets

• Upgrade Options:
  • Standard Flex tickets may be upgraded to the Premium or Premium Flex tickets.
  • Premium tickets upgraded to Premium Flex will no longer be eligible for a full refund.
• Fees:
  • Without Date Change: Only the price difference between the existing and new tickets is charged.
  • With Date Change: A fee of DKK 750 per person, plus the price difference, applies.

General Notes for Upgrades

1. Upgrades are only available for tickets purchased directly through Air Greenland’s website or Call Center.
2. Upgrades cannot be purchased during check-in at the counter.

How to Cancel or Modify Your Air Greenland Booking

Here is a step-by-step illustration of how to cancel or modify your booking with Air Greenland. 

Online Cancellation and Modification

• Log in to the “My Booking” section on Air Greenland’s website.
• Select the ticket you wish to cancel or modify.
• Follow the prompts to complete the cancellation or make changes.

Business Customers

• Booking managers can cancel or modify bookings through the company’s business portal.

Using a Travel Agent

• If your ticket was purchased through a travel agent, you must contact them for cancellations or changes.

Air Greenland Refund Process

Let us take a sneak peek into Air Greenland’s refund policies, and procedures. 

1. Eligibility and Fees
   • Refunds for tickets (excluding Takuss tickets) are limited to taxes and airport charges unless you hold a fully refundable Standard Flex or Premium Flex ticket.
   • Refunds are processed to the original payment method.
2. Documentation
   • Passengers must fill out the necessary forms for refunds within the stipulated timelines.

Air Greenland Flight Cancellation Insurance

Air Greenland offers a Cancellation Insurance option for travelers to protect their investments. This insurance can be purchased during the booking process on Air Greenland’s online platform or through travel agents using the GDS system. Below are the key details:

Key Features of Cancellation Insurance

• Purchase Timing:
  • Must be issued simultaneously with the ticket or at least on the same day as ticketing.
  • Issued via an EMD-A.

Applicable Routes

• Domestic Flights:
  • Price: DKK 175 per ticket.
  • Must be associated with the first Air Greenland (GL) domestic flight segment in the booking.
• Transatlantic Flights:
  • Price: DKK 350 per ticket.
  • Must apply to the first GL transatlantic flight in the booking.

Important Conditions

1. Validity:
   • Begins on the purchase or ticketing date and remains valid until the outbound departure date.
2. Coverage:
   • Only valid for GL-flight segments issued under the 631-document and restricted fares containing a non-refundable fare value.
   • Does not apply to interline tickets on GL 631-documents. Travelers holding such tickets should seek coverage through alternative insurance providers.
3. Refundability:
   • Cancellation insurance is non-refundable after ticket issuance.

How to Use Cancellation Insurance

To utilize the cancellation insurance:

• The entire reservation must be canceled at least 2 hours before the outbound departure time.
• This insurance does not cover situations arising during the trip. For such circumstances, travelers are advised to purchase separate travel insurance through an insurance company.

Travel Insurance

Air Greenland does not offer general travel or other insurance products. Travelers requiring additional protection for scenarios such as trip interruptions, medical emergencies, or baggage issues are encouraged to consult with an insurance provider for comprehensive travel insurance.

Handling Delays Causing Cancellations To Your Air Greenland Flight

In the case of flight delay and cancellation, Air Greenland has its strategy to deal with it. 

Within Greenland/ From Iceland/ From Greenland

If a flight is delayed and subsequently canceled due to weather conditions or any technical issues, Air Greenland provides comprehensive assistance to ensure passenger comfort. The support includes:

• Overnight Accommodation: For passengers needing an overnight stay.
• Meals: Vouchers for lunch and dinner.
• Breakfast: Also provided during the overnight stay.
• Transportation: Taxi fare coverage, if required.

Service Contract Areas

For cancellations or delays affecting flights between service contract areas or to destinations outside these areas, the assistance provided differs slightly:

• Meal Vouchers: Passengers are eligible for vouchers for lunch and dinner.
• Accommodation and Transportation: Overnight accommodation, taxi fare, and breakfast is not provided in these cases.

Refund Policy

Passengers can request a refund under the following conditions:

• If the flight is canceled.
• If the alternative rebooking results in a loss of the trip’s purpose, and the passenger does not accept the offered rebooking.

Steps to Ensure a Refund

To secure a refund, passengers or their agents must cancel the reservation as soon as possible, ideally before the new departure time. Key points include:

1. Cancellation requests can also be made through the departure station before the new flight’s departure time.
2. Failing to cancel the flight in due time will result in the ticket being marked as a no-show, making the ticket ineligible for a refund.

Travelling on Separate Tickets on An Air Greenland Flight 

If traveling on separate tickets on an Air Greenland flight here is what you need to note. 

On GL631 Documents

If traveling on separate tickets but all under GL631 documents (Air Greenland’s ticketing system), passengers should:

• Notify Air Greenland: Mention this detail at the time of check-in or ensure it is recorded in the booking (PNR).
• Rebooking for Delays: In case of delays, this allows Air Greenland to rebook connecting flights under the GL631 document.

On Tickets from Multiple Airlines

For journeys involving separate tickets from different airlines, Air Greenland cannot take responsibility for:

• Missed Connections: Caused by schedule changes, delays, or cancellations.
• Onward Transportation: To the final destination.

Passengers in such cases are responsible for managing their onward travel arrangements.

Conclusion 

Canceling an Air Greenland flight requires understanding the specific policies and ticket conditions set by the airline. The cancellation options vary depending on the type of ticket purchased, and travelers have the added benefit of securing cancellation insurance during booking for additional flexibility. While Air Greenland’s policies are straightforward, it is essential to adhere to the timelines and procedures to ensure a smooth process. By using tools like “My Booking” on their official website and being aware of the terms, you can effectively manage changes or cancellations to your travel plans.

Frequently Asked Questions