How to Cancel Cathay Pacific Flight?

Navigating airline cancellation and refund policies can be confusing. Cathay Pacific streamlines this procedure using a transparent, easy-to-use system. Whether you’ve booked directly with the airline or through a travel agency, this guide offers a comprehensive overview of Cathay Pacific’s cancellation policy. It includes important information such as eligibility requirements, related costs, and detailed directions on canceling your ticket and getting a refund. 

Cathay Pacific guarantees that passengers can handle unexpected modifications with minimal trouble by giving them clear information, which makes the procedure easy and stress-free. When handling cancellations, this article is your go-to source for information on what to do and how to proceed efficiently. So let us know about the Cathay Pacific cancellation policy in detail. 

Canceling or Refunding Your Ticket with Cathay Pacific

If you wish to cancel or get a refund for your Cathay Pacific ticket here are some things to remember. 

• Direct Bookings

Canceling or obtaining a refund for reservations made directly through Cathay Pacific’s website, mobile app, or Customer Care is simple and may be done via their Manage Booking section. For a hassle-free procedure, adhere to the following steps:

• To access Manage Booking, go to the Manage Booking section of Cathay Pacific’s website or mobile app. Enter your booking reference or frequent flyer account information to log in.

• Choose the flight you want to change or cancel after logging in. As a result, you will be able to access all of your booking options.

• To begin the cancellation process, use the “Change or cancel your flight” button that appears on the page that summarizes your reservation. This choice will direct you to the following actions.

• Clear instructions for canceling your flight or claiming a refund will be provided by the system. Depending on the terms and circumstances of the ticket, you might have to confirm your cancellation and check the amount of your refund.

• It must be noted that passengers under the same reservation should change their dates or flights together when making the changes online. 
• If connecting flights or other carriers are a part of your itinerary, in such cases, you can make changes to your booking as well. 

• Travel Agent Bookings

If you made your booking through a travel agent, Cathay Pacific is unable to process cancellations or refunds directly. In these situations, the travel agent who made your reservation is responsible for handling any modifications, cancellations, or refund claims. To guarantee timely reservations, the airline advises getting in touch with your travel agent as soon as possible. The resources and data required to handle your reservation and resolve any problems are available to travel agents. You can still get general advice from Cathay Pacific if you need any extra help, but your travel agent is ultimately in charge.

How does Cathay Pacific’s 24-hour free cancellation policy work?

Cathay Pacific offers its members the flexibility to cancel their flight bookings within 24 hours of purchase without incurring additional fees. Please note that Cathay Pacific reserves the right to revise the terms and conditions at any time without prior notice. For discrepancies between language versions, the English version prevails.

The main information, terms, and circumstances of the “24-hour free cancellation” policy are described below;

• Eligibility and Key Conditions For Cathay Pacific 24-Hour Cancellation 

Not everyone can avail of Cathay Pacific’s 24-hour cancellation policy. Here are the conditions regarding the same: 

• Exclusive to Members: Only Cathay membership program members can use this Service. Membership numbers must be added during the booking process. During booking go to the “Passenger Information” page to avail of this benefit. You won’t be able to take the benefits of the 24-hour booking in case you add the membership number post the booking process. 

• Booking Platforms: This policy applies to bookings made on Cathay Pacific’s official website, mobile app, or WeChat Mini Program.

• Time Frame: Cancellation must occur within 24 hours of booking creation. The specific cutoff time is displayed on the payment page and in the confirmation email.

• Eligible Tickets: Only fully unused tickets are eligible. Reissued, split, rebooked, or “Hold your fare” tickets are excluded.

• Non-Eligible Flights: Flights departing within eight days (192 hours) and tickets purchased with a discount code (effective from June 3, 2024) are not eligible.

• Additional Terms

• Interline and codeshare flights booked via Cathay Pacific’s official platforms are covered under this policy.
• Travel extras such as insurance, “Hold your fare” service fees, hotel bookings, and Asia Miles Flight Awards are non-refundable.

• Cathay Pacific Airways Refund Processing Time

Refunds are typically processed within seven calendar days, although this may take longer for certain cases, such as bookings involving interline flights or expired credit card details requiring updates.

• Payment Methods: Refunds for credit card and PayPal transactions take seven working days. Other payment methods, i.e. the ones made via bank transfer or cash may require up to 20 calendar days.

• Miles Plus Cash: Miles used in bookings will be refunded to the original Cathay membership account. It will take around seven working days for the process to happen. The refund for the cash p[art will be made to the original card through which you paid. The time for the same is an average of seven working days. 

• Taxes and Fuel Surcharges: These are refunded under this policy.

How to Request a Refund with Cathay Pacific? 

Refund requests must be submitted through the Manage Booking section on the Cathay Pacific website or mobile app. Refunds requested via live chat, Customer Care, or the online refund form are not processed under this policy.

• Exclusions and Limitations

• This policy does not apply to bookings made via the US version of the Cathay Pacific website, where different rules govern cancellations within seven days of departure.
• Hotel, package, group, and MICE bookings, as well as land and sea transport services, are excluded.

• Governing Law and Disputes:

The policy is governed by Hong Kong law, and disputes are subject to Hong Kong court jurisdiction.

Refund Eligibility and Policies For Cathay Pacific 

Here are some points to consider regarding Cathay Pacifc’s refund eligibility. 

Unused Tickets

Travelers have flexibility as they can receive a refund for any unused tickets within two years of the original issuance date. Furthermore, consumers can receive a tax refund for both partially used and unused tickets, which enables them to recover some of their expenses even in cases where they only use a portion of the ticket.

Partially Used Tickets

The unused portion of a ticket will be reimbursed if it is eligible for a refund. However, there are deductions for taxes, surcharges, and cancellation costs. The customer is guaranteed a smooth and safe transaction since refunds are refunded straight to the original payment method.

RedemptionTickets

Cancellations of redemption tickets that are entirely unused will incur a cost of USD 120 or 17,000 Asia Miles. Before the ticket expires, travelers can quickly submit cancellations through the Manage Booking interface. Airport fees or fuel surcharges will be reimbursed to the original payment method, and Asia Miles used for redemption will be restored to the traveler’s account after processing.

Cancellation Charges

Depending on the type of fare purchased, cancellation fees vary. The leftover unused portions of partially used tickets are used to calculate the refund. The remaining amount is returned to the original payment method after taxes, surcharges, and any applicable cancellation fees have been subtracted.

Cathay Pacific Refund Processing Time

Cathay Pacific typically processes refund requests within seven calendar days. However, additional processing time may be required for:

• Bookings that include interline flights.
• Cases where additional information is needed, such as updated bank details for expired credit cards.

The time it takes for the refunded amount to reach your account depends on your bank or payment service provider.

Conclusion

Cathay Pacific’s cancellation policy is designed to be flexible and cater to different booking situations. Clear cancellation and refund procedures are provided by the airline, regardless of whether you made your reservation directly with them or via a travel agency. If you purchased your ticket directly from Cathay Pacific, the “Manage Booking” option is the fastest way to handle refunds and cancellations. 

Partial refunds are subject to certain fare limitations and related fees, although refunds for unused tickets are normally available for up to two years. 

Redeemable tickets and itineraries with other carriers (interline flights) are subject to certain requirements. Although Cathay Pacific strives for quick processing, the time it takes to get your refund may differ based on your payment processor or bank.

You May Read More: Cathay Pacific Flight Change Policy

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