Planning a trip can be an exciting experience, filled with anticipation and adventure. However, sometimes unforeseen circumstances arise, and we may find ourselves needing to cancel our travel plans. In such situations, it’s crucial to understand the cancellation policy of the airline we’re flying with. In this article, we’ll take a closer look at Indigo Airlines cancellation policy, ensuring you have all the information you need for a hassle-free travel experience.
Indigo Flight Cancellation Guidelines: All You Need to Know
Understanding the Indigo flight cancellation policy is crucial for travelers who may need to change their plans. Here are the important considerations –
- Cancellation Requests and Timing – Indigo Airlines allows passengers to request flight cancellations up to 2 hours before the scheduled departure time. It is essential to keep this timeframe in mind to avoid any inconveniences.
- Understanding Cancellation Charges – At the time of booking, passengers agree to the terms and conditions, including the cancellation charges specified by Indigo Airlines. These charges are deducted from the total booking value paid during the purchase. The remaining amount is then refunded to the passengers.
- Cancellation Requests via Customer Care – Passengers who wish to cancel their flights can also reach out to Indigo Airlines’ customer care number. For domestic travel, a fee of 25 USD per passenger per flight will be charged, while for international travel, the fee is 50 USD per passenger per flight.
- 24-Hour Cancellation Policy – A favorable aspect of the Indigo flight cancellation policy is that passengers can cancel their flights within 24 hours from the date of purchase without incurring any cancellation charges. This provision applies as long as the departure date of the flight is more than 7 days from the date of booking.
- Flight Cancellations by Indigo Airlines – In the event that Indigo Airlines cancels a flight or reschedules it to depart more than 3.5 hours prior to the original scheduled departure, passengers are entitled to an Indigo cancellation refund at no additional cost.
- Travel Credit for Cancellations – When a flight is canceled, Indigo Airlines may issue a travel credit to the passenger. This travel credit can be utilized for future travel within a specified period from the date of cancellation. It provides passengers with the flexibility to plan their future trips without losing the value of their canceled booking.
Understanding the Indigo flight cancellation policy is essential for all passengers. By familiarizing yourself with the conditions, charges, and refund procedures, you can make informed decisions and navigate the cancellation process smoothly.
Indigo Ticket Cancellation within 24 Hours: Your Risk-Free Option
If you find yourself needing to cancel your Indigo flight reservation within 24 hours of making the booking, Indigo Airlines provides a hassle-free solution.
- Eligibility and Booking Channels – To avail of the Indigo ticket cancellation within 24 hours, passengers must have made their reservation through authorized channels. This includes bookings made via goindigo.in, Indigo ticket offices, airport ticket counters, or the Indigo customer contact center.
- Commencement of the Risk-Free Period – The risk-free cancellation period begins once your ticket number is generated. From that moment, you have a window of 24 hours to make the decision to cancel your booking without incurring any charges. It is advisable to make the cancellation request within this timeframe to maximize your chances of obtaining a full refund.
- Refund Process and Original Method of Payment – When you cancel your Indigo ticket within 24 hours, the refund will be processed and credited back to the original method of payment used during the booking.
- Gift Certificates and Travel Credit Vouchers – In the case of Indigo flight cancellation within 24 hours, refunds for bookings made with Gift Certificates or Travel Credit Vouchers will not be applicable.
- Group Bookings and Exceptions – The Indigo ticket cancellation within 24 hours policy does not extend to group bookings with 10 or more passengers. Group bookings are subject to separate contracts and terms, which may have different cancellation policies.
Indigo Covid Cancellation Policy
Indigo’s Covid cancellation policy allows passengers to make changes or cancel their bookings due to Covid-related reasons. In addition –
- Passengers can make changes or cancellations without any penalty or fee.
- The policy applies to bookings made directly with Indigo, including their website, mobile app, and customer service.
- Passengers must provide appropriate documentation or proof of Covid-related circumstances to be eligible for the policy.
- Eligible Covid-related circumstances may include personal illness, travel restrictions imposed by authorities, or flight disruptions due to Covid.
- Passengers can request changes or cancellations online through the Indigo website or by contacting their customer service.
- Refunds for cancellations will be provided in the form of a credit shell, which can be used for future bookings with Indigo.
- The credit shell is valid for one year from the date of issuance.
- Passengers can also choose to convert their credit shell into a refund after the expiration of the validity period.
The policy may be subject to specific terms and conditions, which passengers should review on the Indigo website or consult with customer service.
How to Cancel a Flight Ticket with Indigo Airlines?
When it comes to canceling a flight ticket with Indigo Airlines, passengers have three convenient methods at their disposal. Each method caters to different preferences and situations, ensuring that passengers can easily manage their bookings. In this guide, we will explore these three methods and provide step-by-step instructions on how to cancel your Indigo flight ticket hassle-free.
Method 1: Indigo Airlines Cancellation Online
Canceling your Indigo flight online is a quick and straightforward process. Follow these steps to cancel your ticket via the Indigo Airlines website:
- Start by visiting goindigo. in and navigate to the Manage tab on the home screen page, located at the top.
- Click on the Edit Booking link, which will direct you to the online cancellation section for Indigo flights.
- To retrieve your flight itinerary, you will need to provide either a six-digit booking reference along with the email address or the passenger’s last name.
- Alternatively, you can also retrieve the flight itinerary by using the contact number provided at the time of booking, along with the departure date, origin city, and destination city.
- Once you have entered the required information, click on the “Get itinerary” button to retrieve your booking.
- Select the specific flight itinerary that you wish to cancel and choose your preferred refund method.
- Indigo Airlines offers two refund options: Avail Indigo flight cancellation refund with a cancellation fee or Avail future credit voucher.
- On the next page, carefully review the Indigo ticket cancellation details, including the refund amount generated for your flight booking.
- Click on the “Proceed” button to initiate the cancellation request.
- Upon completing the Indigo flight cancellation request, you will receive a confirmation email on your registered email address.
- The due Indigo flight cancellation refund will be credited back to the original method of payment within 7-10 business days.
Method 2: Indigo Airlines Cancellation Over the Phone
If you find yourself in a situation where online cancellation is not possible due to restricted fare conditions, you can easily cancel your Indigo flight by contacting the Indigo Airlines customer care team. Follow these simple steps to cancel your ticket over the phone:
- Dial the Indigo Airlines ticket cancellation customer care number.
- Once connected to an Indigo executive, provide them with your booking details to access your reservation.
- Inform the executive about your intention to cancel the booking. They will review the fare rules and inform you about the exact refund amount.
- You will be asked to choose between two refund options: Avail Indigo flight cancellation refund with a cancellation fee or Avail future credit voucher.
- If you opt for a refund, please note that Indigo Airlines charges a cancellation fee, and the remaining unused portion of the ticket will be processed as the Indigo cancellation refund.
- To complete the cancellation process, you will need to pay the required cancellation penalty over the phone using a debit/credit card.
- Once the Indigo flight cancellation request is successfully processed, you will receive a confirmation email on your registered email address.
- The due Indigo Airlines cancellation refund will be credited back to the original method of payment within 7-10 business days.
Method 3: Indigo Airlines Cancellation at the Airport
For passengers who prefer canceling their tickets in person, Indigo Airlines provides the option to cancel flights at the airport. Follow these steps to cancel your Indigo flight ticket at the airport:
- Visit the Indigo flight ticket counter at the airport and approach the next available Indigo flight representative.
- Provide the representative with your flight details, allowing them to access your booking.
- Inform the agent about your intention to cancel the booking. They will review the fare rules and provide you with the exact refund amount.
- Please note that Indigo Airlines’ cancellation policy allows for refunds on the unused portion of the ticket only.
- Pay the required cancellation penalty using a debit/credit card or cash at the ticket counter.
- After completing the Indigo flight cancellation request, you will receive a confirmation email on your registered email address.
- If you paid for the ticket with a credit/debit card, the due Indigo flight cancellation refund will be credited back to the original method of payment within 7-10 business days.
- However, if the ticket was purchased with cash, the passenger will receive an electronic transfer within 20 business days.
By offering multiple cancellation methods, Indigo Airlines ensures that passengers have the flexibility and convenience they need when it comes to canceling their flight tickets. Whether you prefer the ease of online cancellation, the assistance of customer care representatives, or the in-person experience at the airport, Indigo Airlines has you covered.
Indigo Flight Cancelation Fee
The cancellation fee for IndiGo flights varies depending on various factors such as the fare type, time of cancellation, and route. Here is a general overview of IndiGo’s cancellation policy:
|Lite Fare||Regular Fare||Flexi Plus Fare||Return Fare|
|Domestic (0-3 days left for departure)||3500 INR or Airfare charges whichever is lower||3500 INR or Airfare charges whichever is lower||3500 INR or Airfare charges whichever is lower||3500 INR or Airfare charges whichever is lower|
|Domestic (4 days left for departure and above)||3000 INR or Airfare charges whichever is lower||3000 INR or Airfare charges whichever is lower||500 INR or Airfare charges whichever is lower||3000 INR or Airfare charges whichever is lower|
|International (0-3 days left for departure)||6500 INR or Airfare charges whichever is lower||6500 INR or Airfare charges whichever is lower||6000 INR or Airfare charges whichever is lower||6500 INR or Airfare charges whichever is lower|
|International (4 days left for departure and above)||6000 INR or Airfare charges whichever is lower||6000 INR or Airfare charges whichever is lower||1000 INR or Airfare charges whichever is lower||6000 INR or Airfare charges whichever is lower|
Here is the overview of the domestic cancellation fee –
|Number of days left for departure||Cancellation fee (in INR)|
|0-3 (Days)||4 Days and above|
Here is the overview of the international cancellation fee –
For Indian sub-continent –
|Route||Currency||Fare (0-3 days left)||Fare (4+ days left)|
|Ex-India to Colombo||INR||3500||3000|
|Ex-India to Dhaka||INR||3500||3000|
|Ex-India to Kathmandu||INR||3500||3000|
|Ex-Colombo to India||INR||8910||7700|
|Ex-Dhaka to India||INR||4230||3625|
|Ex-Kathmandu to India||INR||5610||4810|
For South east, middle east and rest of Asia destination
|Route||Currency||Fare (0-3 days left)||Fare (4+ days left)|
|Ex-India to Hong Kong||INR||5000||4500|
|Ex-India to Singapore||INR||5000||4500|
|Ex-India to Bangkok/Phuket||INR||5000||4500|
|Ex-India to Kuala Lumpur||INR||5000||4500|
|Ex-India to Muscat||INR||5000||4500|
|Ex-India to Male||INR||5000||4500|
|Ex-India to Kuwait||INR||5000||4500|
|Ex-India to Dubai/Sharjah/Abu Dhabi||INR||5000||4500|
|Ex-India to Doha||INR||5000||4500|
|Ex-India to Jeddah||INR||5000||4500|
|Ex-India to Chengdu||INR||5000||4500|
|Ex-India to Hanoi||INR||5000||4500|
|Ex-India to Ho Chi Minh||INR||5000||4500|
|Ex-India to Riyadh||INR||5000||4500|
|Ex-India to Yangon||INR||5000||4500|
|Ex-Hong Kong to India||INR||575||515|
|Ex-Singapore to India||INR||100||92|
|Ex-Bangkok/Phuket to India||INR||2285||2070|
|Ex-Kuala Lumpur to India||INR||304||275|
|Ex-Muscat to India||INR||28||25.3|
|Ex-Male to India||INR||73||67|
|Ex-Kuwait to India||INR||22.5||20|
|Ex-Dubai/Sharjah/Abu Dhabi to India||INR||268||243|
|Ex-Doha to India||INR||268||243|
|Ex-Jeddah to India||INR||274||246|
|Ex-Chengdu to India||INR||505||455|
|Ex-Hanoi to India||INR||73||67|
|Ex-Ho Chi Minh to India||INR||73||67|
|Ex-Riyadh to India||INR||274||246|
|Ex-Yangon to India||INR||73||67|
For the Europe sector – Istanbul
|Ex-India to Istanbul||INR||6500||6000|
|Ex-Istanbul to India||TRY||550||509|
Indigo Airlines Refund Policy
When it comes to canceling your Indigo flight ticket and obtaining a refund, it’s essential to understand the airline’s refund policy. Let’s delve into the details of Indigo’s ticket cancellation refund policy to gain a clear understanding.
- Refund for Credit/Debit Card Bookings – After deducting the Indigo cancellation fee, the excess amount will be refunded directly to the original method of payment within a period of 7 business days.
- Refund for Online Bookings – If you booked your Indigo flight online, the refund process is slightly different. The cancellation refund will be processed back to the credit card, debit card, or bank account that was used during the purchase. You can expect the refund to reflect in your account within 7 business days from the date of your cancellation request.
- Refund for Bookings through Travel Agents or Third-Party Online Agencies – Passengers who made their bookings through travel agents or third-party online travel agencies should note that the refund will be processed to the respective travel agency’s account. In this case, the customer needs to claim the refund directly from the same source through which they initially booked their Indigo flight.
- Refund for Cash Bookings – For passengers who made their bookings by paying cash at the airport or nearest airline ticket offices, the refund amount will be processed through electronic transfer. Indigo Airlines ensures a seamless refund process for cash bookings, allowing you to receive your refund conveniently.
- Refund for Discover and American Express Card Bookings – If you used Discover or American Express cards for your flight bookings with Indigo, the refund process may take a bit longer. You can expect the refund to be processed back to the same payment method within 21 working days from the date of your cancellation request.
It’s important to note that the refund amount provided by Indigo Airlines is applicable only to unused or unflown flight segments.
Frequently Asked Questions
IndiGo Airlines cancellation policy allows passengers to cancel their flights, but fees may apply depending on the fare type, time of cancellation, and route.
You can cancel your IndiGo flight online through the IndiGo Airlines website or mobile app. Alternatively, you can contact their customer support or visit their ticketing office for assistance with cancellation.
IndiGo Airlines offers different fare types, such as Lite Fare, Regular Fare, Flexi Plus Fare, and Return Fare. Each fare type may have specific cancellation policies and associated fees.
The cancellation fee for IndiGo flights varies depending on factors like the fare type, time of cancellation, and route.
Yes, depending on the fare type and time of cancellation, you may be eligible for a refund.
Yes, IndiGo Airlines allows passengers to make changes to their flights, such as modifying the date, time, or destination. However, fees may apply, and the availability of alternative flights is subject to seat availability.
To request a refund for your canceled IndiGo flight, you can initiate the refund process through the IndiGo Airlines website, mobile app, or by contacting their customer support. The refund will be processed according to the fare rules and applicable terms and conditions.
IndiGo Airlines’ cancellation policy applies to most flights, but there may be exceptions in certain cases, such as in the event of a medical emergency or unforeseen circumstances. It’s recommended to review the specific terms and conditions related to your booking or contact IndiGo customer support for further assistance.