Wizz Air is a renowned low-cost airline that operates in Europe and offers affordable travel options to various destinations. However, even the best-laid travel plans can sometimes go awry, and flights may need to be canceled for various reasons. Understanding the cancellation policy of an airline is essential to navigating such situations smoothly. In this article, we will delve into the Wizz Air cancellation policy, exploring the guidelines, fees, refund procedures, and other important aspects to consider when canceling a flight with Wizz Air.
Key Highlights of Wizz Air’s Ticket Cancellation Policy
Whether you have a basic or premium fare, the Wizz Air cancellation policy remains the same. It is important to note that this policy only applies to tickets booked through wizzair.com or the Wizz Air reservation phone number. Additionally –
- All flight reservation cancellations are subject to a cancellation fee imposed by Wizz Air.
- To qualify for a refund, the request to cancel the flight booking must be completed at least 3 hours prior to the scheduled departure.
- It’s crucial to cancel your flight before the scheduled departure as any cancellation made after that time will not be entertained, except in extenuating circumstances.
- If you fail to show up for your flight without notifying the airline, your entire ticket amount will be forfeited, rendering it ineligible for a refund.
- In situations where passengers are denied boarding, they are entitled to a full refund without any deduction for Wizz Air cancellation charges.
- Moreover, passengers denied boarding are eligible for compensation according to the Wizz Air cancellation compensation policy.
- To ensure a successful cancellation, Wizz Air requires passengers to complete the cancellation process at least 3 hours before the scheduled departure.
- The cancellation is considered complete once the payment is received.
- For one-way reservations, the Wizz Air cancellation must be completed at least 3 hours before the scheduled departure.
- In the case of a two-way reservation, passengers can request a cancellation before the departure of the first flight, which will result in the cancellation of both flights.
Wizz Air 24-Hour Cancellation: Maximum Flexibility within the First Day
Wizz Air provides a 24-hour cancellation policy, allowing passengers to change or cancel their flight reservations within 24 hours of purchase without incurring any cancellation fees. However, certain conditions apply to this policy:
- The departure date must be at least 168 hours (7 days) away at the time of the cancellation request.
- The flight booking should not have been preserved through a travel credit voucher, frequent flyer points, or as part of a group booking subject to a group contract.
- The Wizz Air 24-hour cancellation policy applies to both restricted and non-restricted fares.
- Flight must originate to and from the United States.
By adhering to these conditions, passengers can enjoy the flexibility of changing or canceling their flight within the first 24 hours after making the booking.
Wizz Air Cancellation Fee
If you cancel your reservation earlier than 14 days before departure, you will be charged an 85 USD cancellation fee but will receive a refund for the remaining amount.
However, if you cancel within 2 weeks of your flight departure, a higher fee of 100 USD will be charged, and the cost of the services purchased will not be refunded.
Below is the table where you can find the applicable Wizz Air cancellation fee and refund eligibility based on the time frame of cancellation.
|Time Frame||Cancellation Fee (in USD||Refund Eligibility|
|Up to 2 weeks||85||Refund available, minus the cancellation fee|
|Within 2 weeks||100||No refund for services purchased, higher cancellation fee|
How to Cancel a Flight for Wizz Air?
Are you in need of canceling your Wizz Air flight? Worry not, as Wizz Air provides multiple convenient methods for canceling your reservation.
Whether you prefer canceling online, over the phone, or at the airport, this guide will walk you through the step-by-step process.
Canceling Your Wizz Air Flight Online
If you request Wizz Air cancel your booking online, the following steps will guide you through the process:
- Visit the Wizz Air website at wizzair.com and navigate to the ‘Manage Section’ trip.
- Enter the six-digit booking reference and the passenger’s surname in the provided fields. Click on the ‘Search’ button to retrieve your booking details.
- Select the flight itinerary that you want to cancel and click on the ‘Cancel’ tab to proceed with the cancellation.
- On the subsequent page, you will be able to determine if your fare conditions allow cancellation.
- It’s important to note that the Wizz Air cancellation policy applies only to the unused portion of your booking.
- If your booking qualifies for cancellation, you will see the highlighted Wizz Air cancellation refund on the screen.
- To complete the cancellation request, passengers are required to pay the applicable Wizz Air cancellation fee.
- Once the cancellation is processed, you will receive a flight cancellation confirmation email, and the refund will be credited back to the original form of payment within 7-10 working days.
Canceling Your Wizz Air Flight Over the Phone
Should you prefer to cancel your Wizz Air flight over the phone, follow these simple steps:
- Dial the Wizz Air customer service phone number at +1-xxx-xxx-xxxx and wait for a Wizz Air agent to assist you with your cancellation.
- Provide the six-digit booking reference to enable the Wizz Air agent to access your booking details.
- Inquire about the eligibility of your reservation for cancellation. If it is cancelable, make a note of the refund amount and the Wizz Air flight cancellation fee applicable to your reservation.
- Similar to the online cancellation process, Wizz Air flight cancellation policy only applies to the unused portion of your booking.
- To complete the cancellation request, passengers must make the payment for the Wizz Air cancellation fee over the phone using a debit or credit card.
- After the cancellation is successfully processed, you will receive a flight cancellation confirmation email and the due refund will be credited back to the original form of payment within 7-10 working days.
Canceling Your Wizz Air Flight at the Airport
If you find yourself at the airport and need to cancel your Wizz Air flight, follow these instructions:
- Proceed to your departure flight area. If you have a same-day flight, request to process the Wizz Air flight cancellation at least a few hours before the scheduled departure time.
- Locate the Wizz Air ticket cancellation counter and provide your booking details to access your reservation.
- Inquire about the cancellation eligibility and familiarize yourself with the Wizz Air ticket cancellation policy and any related criteria.
- Remember that Wizz Air cancellation policy only applies to the unused portion of your booking.
- If your reservation qualifies for cancellation, find out the refund amount you can claim from the total booking value.
- To process the Wizz Air cancellation, passengers are required to pay the cancellation charges upfront, which can be paid in cash or using a debit/credit card.
- Upon completion of the cancellation, you will receive a flight cancellation confirmation email, and the refund will be credited back to the original form of payment within 7-10 working days.
Remember to familiarize yourself with Wizz Air cancellation policy to understand the conditions and refund procedures applicable to your reservation.
Wizz Air Cancellation Policy: Flight Delays, Overbooking, and Schedule Changes
When it comes to air travel, unforeseen circumstances such as flight delays, overbooking, and schedule changes can disrupt even the best-laid plans. As a passenger flying with Wizz Air, it’s essential to familiarize yourself with their comprehensive cancellation policy to understand your rights and the options available to you in such situations.
- Your Options in Case of Flight Cancellation
When faced with a flight cancellation, Wizz Air provides several options to ensure passenger convenience and satisfaction. As per the Wizz Air cancellation policy, you have the following choices in the event of denied boarding, flight cancellation, or significant delays:
- Re-booking and Rescheduling
If your flight is canceled or significantly delayed, you can opt to re-book on any Wizz Air flight operating the same comparable route. This option allows you to choose a flight within 14 days prior to or 30 days after the originally scheduled departure date of your affected flight.
- Wizz Air Cancellation Refund in WIZZ Credits
In case you prefer not to proceed with re-booking, you have the option to cancel your flight and request a refund in the form of WIZZ credits. These credits can be used towards future bookings with Wizz Air, providing flexibility and value.
- Changing Your Choice
If you initially select one option but later decide to change your preference, you can do so according to the Wizz Air cancellation policy. However, please note that there may be a relevant fee associated with changing your choice.
- Third-Party Provider Cancellation and Refund Policy
It is important to keep in mind that in the event of a cancellation, the cancellation and refund policy of any third-party provider involved shall apply. Be sure to familiarize yourself with their specific terms and conditions to understand the implications and available options.
- Wizz Air Cancellation Compensation
Wizz Air strives to provide adequate compensation and assistance to passengers affected by flight cancellations. Apart from the options mentioned above, the airline offers additional compensation and support:
- Communication – If necessary, Wizz Air will facilitate two phone calls free of charge for passengers affected by a cancellation. If providing phone calls is not feasible, the airline will reimburse the cost of such communication.
- Hotel Accommodation – In the case of re-routing where the departure time of the alternative flight is scheduled for the day after the original planned departure, Wizz Air will arrange and cover the cost of hotel accommodation.
- Airport Transfer – Additionally, the airline will provide transport between the airport and the place of accommodation, ensuring passenger comfort during the disruption.
- Meal Refund – Passengers are eligible for a refund of the cost of meals incurred during the flight disruption. To claim this refund, be sure to provide the related invoices or receipts.
- Overview of Wizz Air Cancellation Compensation
The following table provides an overview of the compensation amounts offered by Wizz Air based on the distance of the affected flight:
|325 USD||1500 km or less||If a new flight is offered, and the arrival time does not exceed the scheduled arrival time by 2 hours, the amount is reduced by 50%.|
|525 USD||between 1501 and 3500 km||If a new flight is offered, and the arrival time does not exceed the scheduled arrival time by 3 hours, the amount is reduced by 50%.|
|725 USD||over 3500 km||If a new flight is offered, and the arrival time does not exceed the scheduled arrival time by 4 hours, the amount is reduced by 50%.|
- Exemptions from Cancellation Compensation
In certain circumstances, passengers may not be eligible for Wizz Air flight cancellation compensation. Here are the key exemptions to keep in mind:
- Advanced Notification – If Wizz Air notifies passengers about the flight cancellation at least two weeks before the scheduled departure, cancellation compensation will not be paid.
- Short Notice with Specific Conditions – If passengers receive notification of cancellation between 2 weeks and 2 days prior to the scheduled departure, compensation will not apply if
- The new departure time is within two hours before the original time and the arrival time is less than four hours after the scheduled arrival.
- Last-Minute Notification with Alternative Flight Offer – When passengers are informed less than 7 days before the scheduled departure and Wizz Air provides an alternate flight with a departure time not exceeding 1 hour before the originally scheduled time, and an arrival time less than 2 hours after the scheduled arrival, cancellation compensation will not be applicable.
Wizz Air Refund Policy
When it comes to refunds, understanding the Wizz Air cancelation refund policy is crucial. Here are the key points you need to know:
- Refund Options: Cash or Travel Credit
According to the Wizz Air refund policy, you have the choice of receiving your refund in cash or as travel credit. If you opt for travel credit, the voucher remains valid for one year from the original booking date. Remember, the credit can only be used by the affected passenger, and travel must be completed within the validity period.
- No Refund for Passenger-Related Non-Performance
Wizz Air does not provide refunds if a passenger is unable to board the plane due to reasons directly attributed to the passenger. In such cases, it’s important to plan your journey carefully to avoid any inconveniences.
- Cancellations Made by Wizz Air
If the cancellation is initiated by the airline, passengers are entitled to both a Wizz Air cancellation refund and compensation for the canceled flight. This ensures that you are fairly compensated for any inconvenience caused.
- Refund Process and Timeline
If you complete your Wizz Air ticket cancellation online via wizzair.com or through the Wizz Air customer service phone number, the refund will be credited back to your original method of payment. You can expect the refund to be processed within 7-10 business days, providing a swift resolution.
- Exclusions for Mileage or Frequent Flyer Bookings
According to the Wizz Air refund policy, no refund of the booking value is applicable if the flight was booked using mileage or frequent flyer points. It’s important to keep this in mind when considering your refund options.
- Fare Conditions and Cancelation Fees
To request a refund, it’s essential to check if the fare conditions allow cancellation. Depending on the fare rule and class of service booked, a Wizz Air flight cancellation fee may apply. Be aware of the applicable fees to make an informed decision.
- Denied Boarding and Compensation
In cases where passengers are denied boarding, they are entitled to a full refund without any deductions for Wizz Air cancelation charges. Additionally, passengers who experience denied boarding may also be eligible for compensation based on the Wizz Air cancelation compensation policy.
Understanding the Wizz Air refund policy empowers you to navigate cancellations and refunds effectively. Navigating flight cancellations can be challenging, but understanding the cancellation policy of the airline you’re flying with is crucial. In the case of Wizz Air, familiarize yourself with their cancellation fees, refund procedures, rebooking options, and any exceptions that may apply.
Frequently Asked Questions
Yes, Wizz Air offers refunds for canceled flights. However, cancellation fees may apply, depending on the fare type and timing of the cancellation.
Yes, Wizz Air provides rebooking options that allow you to change your travel dates or even modify your itinerary. Additional fees or fare differences may apply.
In the case of flight cancellations due to severe weather conditions, Wizz Air will provide alternative arrangements or compensation, as per their policies and regulatory requirements. Contact customer support for guidance and assistance.
While not mandatory, purchasing travel insurance is advisable to protect your travel investment in case of unforeseen events or emergencies that may lead to flight cancellations.
Wizz Air allows ticket transfers in certain circumstances. Refer to their website or contact customer support for specific guidelines and requirements.