For Cathay Pacific passengers seeking clarity on flight cancellations, understanding the rules and procedures can be crucial. This article serves as a comprehensive guide, providing valuable information on Cathay Pacific Cancellation Policy.
Whether you want to know about cancellation rules based on fare types, cancellation options for award tickets, or simply how to cancel your flight, this guide has got you covered.
By delving into the intricacies of cancellation according to fare categories, passengers can make informed decisions and navigate the process seamlessly. Read on to discover how you can cancel your Cathay Pacific flight with confidence and ease.
Rules and Guidelines Under Cathay Pacific Cancellation Policy
Here’s everything you need to know about the Cathay Pacific cancelation fees –
- For award tickets, you can cancel completely unused tickets through an online form, subject to a fee of USD 120 or Asia Miles 17,000, prior to the ticket expiry date.
- Cathay Pacific provides a convenient 24-hour free cancellation policy for its members. If you are a Cathay member and purchased your ticket directly through Cathay Pacific’s website or mobile app, you can cancel your ticket free of charge within 24 hours.
- If you booked your flight directly through Cathay Pacific, whether it’s on their website, mobile app, or through Customer Care, the quickest way to cancel or request a refund is by accessing the Manage Booking feature.
- Cathay Pacific cancelation policy is applicable on all cabin classes, restricted as well as non-restricted fares.
- If you have a partially used ticket that qualifies for a refund, the refunded amount will be credited back to the original credit card or bank account used for payment.
Cathay Pacific Covid-19 Cancelation
In certain cases, passengers may be eligible for refunds for flights that have been canceled by Cathay Pacific due to COVID-19.
However, flexibility in terms of cancellation would be provided. But, general cancellation would be applicable to your booking.
Cathay Pacific 24-Hour Cancelation Policy
Cancel your ticket free of charge within 24 hours of booking through the Manage Booking option. Additionally, within this 24-hour cancellation window, tax and fuel surcharges can also be refunded alongside the ticket fare itself.
To qualify for a refund, make sure your flight booking satisfies the following criteria:
- It was made more than 8 days before your first flight departure, paid using cash or a combination of miles and cash
- A refund request was initiated through the Manage Booking tool within 24 hours of booking.
It’s important to note that certain scenarios do not qualify for refunds under Cathay Pacific 24 Hour Cancelation Policy –
- Bookings with a first flight are scheduled within 8 days of booking.
- Previously used, rebooked, reissued, or held tickets.
- Cases involving split bookings where passengers have been separated from the original reservation.
- Flight award bookings made with Asia Miles, hotel reservations, land and sea transportation, travel insurance, and bundled packages are non-refundable.
- Group and MICE (meetings, incentives, conferences, exhibitions) bookings
Cathay Pacific Free Cancellation
Here are some key points regarding the Cathay Pacific Free Cancellation –
- Cathay Pacific’s flexible fare types, such as Economy Flex, Premium Flex, Business Flex, or First Flex.
- Passengers traveling in higher cabin classes, such as Business Class or First Class.
- Reservation request for canceling within 24 hours of booking.
- Reservations that are canceled by Cathay Pacific are well within their control.
- Passengers who are denied boarding provided they must have a valid reservation and have completed the check-in.
- Passengers whose flight is delayed for 3 hours or more.
Cathay Pacific Flight Cancelation For Holiday Package
Here’s everything you need to know about the Cathay Pacific Cancelation Policy for Holiday Packages –
- For Hotel Only Bookings
- To make changes or cancel a hotel booking, contact the CHL reservations office.
- Cancellations after the stated deadline will not be permitted.
- In case you are unable to show up at the booked hotel, inform CHL promptly.
- No refund will be provided for partly-used hotel bookings.
- For Travel Packages
- Cancellation of Travel Packages made more than 3 days before departure date incurs a 50% cancellation charge.
- Cancellation of Travel Packages made less than 3 days before departure date or in case of no-show incurs a 100% cancellation charge.
- Travel Packages with Add-On Travel Extras
- No refund or entitlement is provided for canceled or amended add-on Travel Extras.
- Cancellation of Travel Packages with add-on Travel Extras made less than 3 days before departure date or in case of no-show incurs a 100% cancellation charge.
- Amendment charges for Travel Packages with add-on Travel Extras made more than 3 days before the departure date incur a 50% charge.
Cancellation Applicable For Cathay Pacific Cabin Classes
Below is the overview of the Cathay Pacific cancellation policy according to the fares offered on Economy, Premium Economy, Business Class, and First Class
Economy Class –
- Lite Fare
- The Lite fare is the most restrictive fare option in Economy Class.
- Cancellation or changes to the flight itinerary are generally not allowed or may come with significant fees.
- Essential Fare
- The Essential fare offers more flexibility compared to the Lite fare.
- A limited degree of cancellation or changes to the flight itinerary may be permitted, subject to applicable fees and fare rules.
- Flex Fare
- The Flex fare provides the highest level of flexibility among the Economy Class fares.
- Cancellation or changes to the flight itinerary are typically allowed with reduced or no fees, depending on the fare rules.
- Refundable Premium Economy tickets may allow for cancellations with applicable fees or deductions.
- Non-refundable may not be eligible for a refund upon cancellation.
- Cathay Pacific Business Class cancellations allow no deduction or fees.
- First Class tickets may allow for cancellations with applicable fees or deductions.
Contacting Cathay Pacific or your booking agent directly will provide the most accurate and up-to-date information regarding the cancellation policy.
Cathay Pacific Flexible Cancellation Policy: Hold Your Fare Option
With Cathay Pacific’s “Hold Your Fare” option, you can reserve the exact fare and flight you prefer before making the purchase. This is how its works –
- Instead of rushing into a decision, you can pay a nominal fee per passenger to hold the fare, which is much lower than the fees associated with flight changes or cancellations.
- The held fare remains secure for up to 72 hours, allowing you ample time to finalize your ticket purchase.
How to book – Start your new booking on the Cathay Pacific website as usual, select your flights, and opt for the “Hold Your Fare” option during the booking process. Now –
- Enter your payment information to pay the holding fee, and you’ll receive a notification email confirming your held booking.
- You have 72 hours to decide whether to proceed with the ticket purchase.
- You can complete the booking form within the Manage Booking section on the website or by following the instructions in the confirmation email.
Eligibility – Hold Your Fare is not available for departures from India, flights departing within seven days (168 hours), or itineraries that include codeshare or interline agreement flights.
Refunds – If you decide to cancel the booking, you can do so through Manage Booking or it will be automatically canceled at the end of the holding period. The holding fee is non-refundable
Cancellation option – It may take up to 30 minutes from the time you select Hold Your Fare for the cancellation option to be available in Manage Booking.
Cathay Pacific No-Show Cancellation
Cathay Pacific considers a passenger a “no show” if they do not arrive for their scheduled flight and fail to provide advance notice. The terms and conditions include –
- When a passenger is marked as a no-show, their remaining itinerary, including connecting flights or return flights, may be automatically canceled.
- No-show passengers may not be eligible for any refunds or compensation for the canceled flights.
Remember to review the fare conditions, contact Cathay Pacific for assistance, and consider travel insurance coverage to mitigate any potential financial loss in case of a no-show situation.
How to Cancel Cathay Pacific Flight?
We will walk you through three methods for canceling your Cathay Pacific flight, providing step-by-step instructions for each option.
Method 1: Online Cancellation – Here is the step-by-step method for online cancelation –
- Go to the official Cathay Pacific website.
- If you have an existing Cathay Pacific account, click on the “Log in” button and enter your login credentials. If not, create a new account by clicking on the “Sign up” option.
- Once logged in, navigate to the “Manage Booking” section, usually located in the top menu or on the homepage.
- Enter your booking reference number and the last name of the primary passenger. This information is typically found in the confirmation email or on the e-ticket.
- Locate the specific flight or itinerary you wish to cancel.
- Click on the appropriate option to cancel the selected flight or itinerary.
Review the cancellation details and any applicable charges or penalties. Follow the prompts to confirm the cancellation.
Method 2: Contact Customer Service – Here’s how you can cancel a flight through customer service –
- Locate the appropriate Cathay Pacific customer service number for your region. This information can be found on the Cathay Pacific website or in your booking confirmation.
- Dial the provided customer service number and wait for a representative to assist you.
- Provide your booking reference number, passenger details, and any other information requested by the customer service representative.
- Inform the representative that you would like to cancel your Cathay Pacific flight. They will guide you through the process and provide any relevant information regarding charges or penalties.
- Confirm with the customer service representative that the flight cancellation has been successfully processed.
Method 3: Visit a Cathay Pacific Ticketing Office – Follow these steps to request the flight cancelation at the airport or ticketing office –
- Visit the Cathay Pacific website or contact customer service to find the nearest Cathay Pacific ticketing office to your location.
- Go to the designated Cathay Pacific ticketing office during their business hours.
- Explain to the staff that you would like to cancel your Cathay Pacific flight. Provide them with your booking reference number and any requested information.
- Follow the instructions provided by the ticketing office staff to complete the flight cancellation. They will inform you of any applicable charges or penalties.
- Request a cancellation confirmation or any necessary documentation from the ticketing office as proof of the cancellation.
By following the steps outlined in this guide for each method, you can efficiently cancel your flight and manage any changes to your travel plans.
Cathay Pacific Refund Policy
As per Cathay Pacific Refund Policy, here are the important considerations for passengers who want to know how the refund works with the airlines –
Refund Eligibility and Process –
- If your ticket is refundable or if you meet the conditions for a refund, you may be entitled to receive a refund.
- Refunds will be issued either to the ticket holder or the person who made the payment, upon satisfactory proof of payment.
Involuntary Refunds –
- If your journey is disrupted by the airline for reasons within the airline’s control, you may be eligible for a refund.
- The refund amount will be equal to the fare paid for the unused ticket or calculated based on the value of unused flight sectors.
Voluntary Refunds –
- Some tickets are sold at discounted fares that may be partially or completely non-refundable.
- If you are entitled to a refund for reasons where passengers request the Cathay Pacific flight cancellation, the refund amount will be based on –
- Fare paid for the unused ticket, minus Cathay Pacific cancellation fees.
Refunds via Authorized Agents –
- If you purchased your ticket through an authorized agent, you must contact them directly for a refund.
Grounds for Refusal –
- Refunds may be refused if –
- Ticket has expired
- Passengers presenting the ticket as evidence of departure from a country without proper authorization.
- Not completed the check-in
- Passengers considered as no-show
- Passengers requesting flight cancellations due to extenuating circumstances.
Currency of Refunds –
The airline reserves the right to provide refunds in the same currency and manner used at the time of booking.
How to request a refund – Requesting a refund for tickets purchased directly from Cathay Pacific’s website or mobile app, or using miles for redemption, requires completing a specific form.
- Ensure that you cancel your booking before submitting a ticket refund request.
- If you booked your tickets through a travel agent, reach out to them directly to initiate the refund process.
- For inquiries regarding miles upgrades or other related matters, it is best to contact Cathay Pacific’s Customer Care for assistance.
How to check the status of refund – Whether you submitted your refund request online or through Customer Care, logging into Manage Booking serves as a centralized platform to monitor the status of your refund efficiently.
Refund Timeline –
- Cathay Pacific aims to process refund requests promptly. The typical processing time could be 7 working days from the date of cancellation.
- If your booking involves interline services or flights, or if additional information is required to process the refund, the processing time may be longer.
Cathay Pacific Cancellation Fees
Cathay Pacific maintains a standard cancellation fee of approximately 150 USD for all ticket types, regardless of the fare purchased by passengers.
- Refundable Fare Tickets – For refundable fare tickets, the cancellation fee of 150 USD will be deducted from the total amount, and the remaining balance will be eligible for a refund.
- Non-refundable Fare Tickets – Non-refundable fare tickets do not qualify for a refund. In such cases, the entire fare amount will be forfeited, and passengers will not receive any reimbursement.
Disclaimer – The aforementioned cancellation fee may not be accurate. For detailed info contact the airline’s website.
Cathay Pacific flight cancellation policy provides passengers with important insights into the procedures, fees, and refund eligibility associated with canceling a flight. Understanding these policies is crucial for travelers to make informed decisions and mitigate any potential financial implications.
Frequently Asked Questions
To request a cancellation and a refund, you can utilize Cathay Pacific’s Manage Booking feature on their website or contact Customer Care directly.
Yes, under certain circumstances, refunds may be available for partially used tickets.
Refund processing time for booking changes made online typically takes up to 7 working days.
If you encounter any issues or require assistance with changing your bookings, you can reach out to Cathay Pacific’s Customer Care team.
Cathay Pacific offers a 24-hour free cancellation policy for certain bookings made directly through their website or mobile app.
For fully unused tickets, the refund processing time is typically up to seven working days.
This can occur if your booking involves interline services or if additional information is required for the refund process, such as updated credit card details.