Icelandair Cancellation Policy

Icelandair cancellation policy is a straightforward guideline that permits flight cancelation for Icelandair operated flight and receive a refund or credit, depending on the fare type and the time of cancellation. 

Here are the details of Icelandair cancellation policy:

• Refundable fares – If you have purchased a refundable fare, you can cancel your flight and receive a full refund to your original form of payment. You can cancel your flight up to 24 hours before departure without any penalty.
• For non-refundable fares, you will not receive a refund for your original form of payment. The airline offers future travel credit for the unused portion of the ticket. The amount of the credit will depend on the fare type and the time of cancellation.
• If you cancel your flight more than 24 hours before departure, you will receive a credit for the full value of your ticket. In this case, an Icelandair cancellation fee may apply. 
• If you cancel your flight within 24 hours of the scheduled departure, you will not receive any credit.
• Flex fares: – Economy Premium Flex and Saga Premium Flex fares offer flexibility where passengers can cancel your flight and receive a full refund to your original form of payment up to 2 hours before departure.
• Group bookings – If you have booked a group of 10 or more passengers, different cancellation policies may apply. You should contact Icelandair’s group booking department for more information.

Note – Icelandair may also cancel flights due to unforeseen circumstances, such as weather or mechanical issues. In such cases, Icelandair will rebook passengers on the next available flight or provide a refund or credit, depending on the passenger’s preference.

What is Icelandair Flight Cancelation Policy According to Fare Components?

Below is the fare comparison for international, domestic, and Greenland Route

For International Flights

Fare Class	Cancel before departure	Cancel after departure
Economy Light	not included	not included
Economy Standard	not included	not included
Economy Flex	Included	Included
Saga Premium	not included	not included
Saga Premium Flex	Included	Included

For Domestic Flights

Fare Class	Cancel before departure	Cancel after departure	Partially used flight bookings
Economy Light	Refund applies on Taxes	Refund applies on Taxes	not included
Economy Standard	Refund applies on Taxes	Refund applies on Taxes	not included
Economy Flex	Included	Included	Included
Saga Premium	not included	not included	not included
Saga Premium Flex	not included	not included	not included

For Greenland Route

Fare Class	Cancel before departure	Cancel after departure	Partially used flight bookings
Economy Light	Refund applies on Taxes	Refund applies on Taxes	not included
Economy Standard	Refund applies on Taxes	Refund applies on Taxes	not included
Economy Flex	Included	Included	Included
Saga Premium	not included	not included	not included
Saga Premium Flex	not included	not included	not included

Icelandair 24 hour Cancellation Policy

Icelandair’s 24-hour cancellation policy allows passengers to cancel their flights within 24 hours of booking and receive a full refund to their original form of payment. This policy applies to all fare types, including non-refundable fares.

If you need to cancel your Icelandair flight within 24 hours of booking, you can do so online through the Manage Your Booking section of Icelandair’s website or by contacting their customer service. As long as you cancel within the 24-hour window, you will receive a full refund to your original form of payment, and no cancellation fees will be charged. However – 

• The scheduled departure must be at least reserved 168 hours in advance.
• The flight must depart from the US and Canada.
• Does not apply to Group Booking.

Icelandair flight Cancellations Due to Covid-19

If your Icelandair flight has been canceled due to Covid-19, you may be eligible for a refund or credit towards a future flight. 

Icelandair has also implemented Icelandair flight change policy that allows passengers to change their travel dates without any change fees. This policy applies to all fare types and is valid for travel until December 31, 2022. So, if your travel plans have been impacted by Covid-19, you can change your travel dates without any penalty.

So, you’ve booked a flight with Icelandair, but something has come up and you need to cancel your ticket. Don’t worry, Icelandair has a few options available to help you out.

• First, you’ll want to check the fare type you purchased. If you purchased an Economy Flex or Saga Premium Flex fare, you’re in luck! These fare types permit date changes and airfare refunds, so you should be able to cancel your ticket and receive a refund or credit towards a future flight.
• If you purchased optional Cancellation Protection when you bought your ticket, you may be eligible for a refund even if you didn’t purchase a Flex fare.
• Finally, you’ll need to fill out a cancellation form to officially cancel your ticket. You can find the cancellation form on Icelandair’s website or by contacting their customer service.

In summary, if you need to cancel your Icelandair ticket, be sure to check the fare type you purchased, see if you purchased optional Cancellation Protection, and review the rules for canceled tickets and refund options. Once you’ve done that, fill out the cancellation form to officially cancel your ticket.

How does cancellation protection work?

Icelandair offers optional Cancellation Protection that covers the cost of your ticket in case you are unable to travel due to certain circumstances. These circumstances include – 

• Death
• Sudden Illness 

Ticket Type	Cost of Cancellation Protection (per person)
Domestic Iceland Route	17 USD
Economy Class	27 USD
Saga Class	47 USD

How to cancel a flight with Icelandair?

There are three methods to cancel a flight with Icelandair: online, by phone, or through a travel agent. Here’s a breakdown of each method:

Online cancelation – Follow these steps to cancel the Icelandair flight online – 

• Step 1: Go to Icelandair’s website and click on “Manage Booking” at the top of the page.
• Step 2: Enter your booking reference number and last name in the appropriate fields.
• Step 3: Click on “Find Booking” to access your booking details.
• Step 4: Select the flight segment and proceed to the “Cancel Flight” button.
• Step 5: Follow the prompts to complete the cancellation process.
• Step 6: If you’re eligible for a refund, you’ll be able to request it through the online cancellation process.

By Phone – Follow these steps to request the Icelandair flight cancelation over the phone – 

• Step 1: Call Icelandair’s customer service center at the phone number provided on their website.
• Step 2: Provide your booking reference number and last name to the customer service representative.
• Step 3: Inform the representative that you want to cancel your flight.
• Step 4: Follow the prompts provided by the representative to complete the cancellation process.
• Step 5: If you’re eligible for a refund, the representative will be able to assist you with processing it.

Through a travel agent – Here are the steps to request the flight cancelation through travel agency – 

• Step 1: Contact your travel agent directly to cancel your flight.
• Step 2: Provide your booking reference number and last name to the travel agent.
• Step 3: Inform the travel agent that you want to cancel your flight.
• Step 4: Follow the prompts provided by the travel agent to complete the cancellation process.
• Step 5: If you’re eligible for a refund, the travel agent will be able to assist you with processing it.

In summary, to cancel your Icelandair flight, you can do so online by accessing the Manage Booking section of their website, by phone, by calling their customer service center, or through a travel agent.

Icelandair cancelation fees

Icelandair Refund Policy

If you’ve purchased a flight ticket with Icelandair but are unable to use it, you may be eligible for a refund. However, the refund varies with the type of ticket. 

Here are the terms and conditions for the refund – 

• Prompt Ticket Refunds – 

• If you booked your ticket directly through Icelandair’s booking channels, you can cancel your reservation without penalty and receive a full refund if you cancel within 24 hours of purchasing the ticket, as long as the reservation was made more than 2 days prior to the scheduled flight departure. 
• This policy does not apply to group bookings of 10 or more.
• Some third-party fares may not be eligible for a refund.
• Refunds are only possible if the fare rules of the purchased ticket allow for a refund or if your booking includes cancellation insurance that meets the relevant conditions. Each situation is dependent upon the rules and restrictions of the ticket originally purchased.

• Person to whom the refund would be made – The airlines will make a refund to the person who has paid for the ticket.

• To receive a refund, you must surrender the ticket and all unused flight coupons to the carrier, except in the case of a lost ticket.

• Involuntary refunds – If Icelandair cancels a flight you may be eligible for a refund.

• It is also applicable if Icelandair cancels a flight, fails to make a designated stop at your intended destination or  you miss a connecting flight 

Icelandair puts passenger satisfaction at the forefront by offering a cancellation policy that provides flexibility and reassurance throughout the booking process.

By understanding the terms and conditions of their fare type and utilizing the available cancellation options, passengers can cancel their flights with ease and receive a refund or credit towards a future flight.

Frequently Asked Questions

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