WestJet Cancellation Policy

WestJet Cancellation Policy

Have you ever found yourself in a situation where you had to cancel your flight? It can be frustrating and overwhelming, especially if you’re unsure about the airline’s cancellation policy. In this article, we will delve into WestJet Cancelation Policy. Whether you’re planning a trip or just curious about their policy, we’ve got you covered.

WestJet Cancellation Policy within 24 Hours

If you find yourself needing to cancel a WestJet flight shortly after booking, there’s good news. WestJet offers a 24-hour cancellation window, during which you can cancel your flight without incurring any cancellation fees.

The Westjet 24-hour cancellation policy applies to all fare types, including non-refundable fares. 

WestJet Cancellation after 24 Hours

The main highlight include – 

  • Standard fares cannot be canceled after 24 hours of booking and do not qualify for Travel Credit.
  • Different fare types may have cancellation fees based on their specific conditions.
  • BusinessFlex and PremiumFlex fares can be canceled without any charges on all routes.
  • Domestic EconoFlex fares within Canada can also be canceled without any fees.

It’s important to note that cancellation fees are applied per person and per direction, except for flights to/from Europe, where the fee is charged per person and transaction.

WestJet Flight Cancellation: Flexible Fare Options

WestJet offers different fare options that provide varying degrees of flexibility when it comes to cancellations. Let’s explore these fare options:

  • EconoFlex – EconoFlex is WestJet’s most affordable fare option and offers some flexibility. With EconoFlex, you can cancel your flight up to two hours before departure for a fee. Refunds are provided as WestJet dollars, which can be used towards future travel.
  • PremiumFlex – PremiumFlex is a higher-tier fare option that offers more flexibility. Passengers with PremiumFlex tickets can make changes or cancel their flights up to two hours before departure without incurring a change fee. Refunds are provided as the original form of payment.
  • BusinessFlex – BusinessFlex is WestJet’s most flexible fare option. With BusinessFlex, you can make changes or cancel your flight at any time without incurring a change fee. Refunds are provided as the original form of payment.

WestJet Cancellation Policy For Award Tickets

WestJet’s award program differs from other airlines’ programs, as it offers rebates instead of earning and redeeming miles. This includes – 

  • When you fly with WestJet, funds are deposited into your WestJet Travel Bank instead of earning award miles.
  • These funds can be redeemed for future flights, with the value equivalent to the deposited amount. 

WestJet Cancellation Policy for Flight Disruption

You are eligible for a full refund in the following circumstances –

  • In the event of a canceled WestJet flight
  • If your WestJet flight is rescheduled and the new departure time exceeds 90 minutes from the original schedule,
  • If additional stops are added to your original WestJet flight’s schedule

WestJet Cancellation Policy Due to Death or Illness

The airline waives the Westjet Cancelation fees, as per Westjet cancel flight policy. 

  • In the unfortunate event of the death of an immediate family member.
  • If you experience severe illness.
  • Active Military personnel who is traveling on military orders

WestJet Cancellation Policy For Vacation Package

Cancellations for vacation packages are free of charge if made within 24 hours of booking. The entire package amount, including refundable fees like seat selection, will be fully refunded to the original payment method. In addition – 

  • If cancellations are made 25 days or more before the departure date, a cancellation fee of $250 CAD per guest will apply. 
  • Westjet cancellation fee does not apply to vacations booked with round-trip Premium fares.
  • For cancellations made between 21 and 24 days prior to departure, 50% of the amount paid will be forfeited.
  • Cancellations made less than 21 days before the departure date will result in the forfeiture of the entire amount paid (100% forfeit).

Note – It’s important to note that hotels and other suppliers may have their own cancellation fees, which may be applicable. The remaining booking price, after deducting any applicable fees, will be refunded to the original payment method.

Below is the overview of the cancelation fee as per the WestJet Airlines cancelation policy – 

Fare optionCancellations 25 days or more before departureCancellations made 21-24 days before departureCancellations less than 21 days before departure
Economy cabin250 CAD per guest50% of package price forfeitedNon-refundable
Premium cabinNo fee50% of package price forfeitedNon-refundable

WestJet Cancellation Fees

Below is the overview  of the WestJet Flight Cancellation Fee if you cancel after 24 hours of departure – 

Cancel fee for:EconoEcono FlexPremiumBusiness
Flight within Canada100-118 CADNo fee100-118 CAD100-118 CAD
Flight between Canada and all destinations (except Europe & Asia)100-118 CAD/USDNo fee100-118 CAD/USD100-118 CAD/USD
Flight between Canada and Europe150-177 CADNo fee300-354 CAD600-708 CAD
Flight between Canada and Asia150-177 CADNo fee300-354 CAD600-708 CAD

How to Cancel a WestJet Flight?

Passengers can request WestJet flight cancellation online as well as through customer service. 

Online Cancellation – The easiest and most convenient way to cancel a WestJet flight is by using their online cancellation tool. All you need to do is – 

  • Open a web browser and go to the WestJet website (www.westjet.com).
  • On the homepage, locate and click on the “Manage Trips”  link. This is usually found at the top of the page or in the main menu.
  • You will be directed to the Manage Flights page. Enter your confirmation number and last name, in the provided fields. 
  • Once you have entered the required information, click on the Search” button to access your booking.
How to Cancel a WestJet Flight
  • Your booking details will be displayed on the screen. Look for the option to modify or cancel your flight reservation.
  • Click on the “Cancel”  button to initiate the cancellation process.
  • Follow the on-screen prompts and instructions provided by WestJet’s online cancellation tool. This may include confirming your cancellation, selecting the reason for cancellation, and reviewing any applicable refund policies.
  • Review the cancellation summary and ensure that all the details are accurate.
  • If required, provide any additional information requested during the cancellation process.
  • Once you have completed all the necessary steps, submit your cancellation request.
  • You should receive a confirmation of your cancellation via email or on the website. Keep this confirmation for your records

Contacting WestJet Customer Service – If you prefer assistance or encounter any issues while canceling online, you can contact WestJet’s customer service. Their dedicated representatives will guide you through the cancellation process and answer any questions you may have. Follow these steps – 

  • Locate the WestJet customer service contact information. This can usually be found on the WestJet website under the “Contact Us” or “Support” section.
  • Dial the provided customer service phone number or use the available live chat or email support options.
  • Once connected to a WestJet customer service representative, explain that you would like to cancel your flight reservation.
  • Provide the representative with your booking details, such as your confirmation number and passenger information, to assist them in locating your booking.
  • Inform the representative of your intention to cancel the flight and ask for their guidance through the cancellation process.
  • Listen carefully to the representative’s instructions and ask any questions you may have regarding the cancellation, such as refund policies or any associated fees.
  • Follow the representative’s guidance and provide any additional information or authorization required to complete the cancellation.
  • Confirm the cancellation details provided by the representative and ensure that they accurately reflect your request.
  • Request a confirmation number or any documentation verifying the cancellation for your records.
  • Thank the representative for their assistance and conclude the call or chat session.

By following these detailed steps, you should be able to successfully cancel your WestJet flight either online or by contacting customer service.

At the airport – To cancel a WestJet flight at the airport, follow these steps:

  • Arrive at the airport well in advance of your scheduled departure time. It is recommended to arrive at least 2-3 hours before your flight.
  • Locate the WestJet check-in counter or customer service desk at the airport. These are typically situated in the departure area.
  • Approach a WestJet representative at the counter.
  • Provide the representative with your booking information, such as your confirmation number and the names of the passengers on the reservation. This will help them locate your booking in the system.
  • Request the cancellation of your flight and inquire about any applicable refund policies or fees associated with the cancellation. The representative will provide you with the necessary information.
  • If applicable, inquire about the options for rebooking or rescheduling your flight if you still plan to travel at a later date.
  • If there are any fees or refund amounts involved, confirm the details with the representative before proceeding.
  • Ask for a confirmation of the cancellation, which may be provided in the form of a receipt or a cancellation confirmation number.
  • Keep the confirmation and any other documents provided by the representative for your records.
  • If you have any checked baggage, inquire about the procedures for retrieving your bags, as they may need to be removed from the flight.

Understanding WestJet cancellation policy is crucial for travelers to navigate potential flight changes or cancellations. By familiarizing yourself with their fare options, cancellation fees, and refund eligibility, you can make informed decisions and manage your reservations effectively. 

Frequently Asked Questions

Can I get a refund if I cancel my WestJet flight?

Yes, refund eligibility depends on the fare type. Refundable fares are eligible for a full refund, while non-refundable fares may receive credit for future travel, subject to cancellation fees.

How can I cancel my WestJet flight online?

To cancel your WestJet flight online, visit the WestJet website, navigate to the “Manage Trips” section, enter your booking details, and follow the instructions provided.

What are the cancellation fees for WestJet flights?

Cancellation fees vary depending on the fare class and timing of the cancellation. It ranges between 119 and goes up to 600 USD based on the fare type and the travel route.

Can I modify my WestJet reservation?

Yes, WestJet allows passengers to change their reservations. However, fees and policies for modifications differ based on the fare type and timing of the change.

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