Navigating Your Journey Seamlessly: Avelo Airlines Special Assistance

Have you ever dreamed of a vacation but tried to imagine yourself on a plane or in an airport with a loved one with special needs? Buckle up because Avelo Airlines wants to be your trusted partner who will take you on a seamless and stress-free trip. It’s none other than Avelo Airlines and its amazing Avelo Airlines Special Assistance Program.

No matter, if you require light assistance in terms of mobility, blindness, hearing, or the others to ensure the smoothness of the trip, Avelo is there for you. The Avelo Airlines Special Assistance guidance will break down each service that the airline company offers to help passengers needing special assistance so that you are sure of your travels. So, take your favorite travel mug, and let’s see how Avelo will bring you a moving and quiet-flighted trip.

Avelo Airlines Special Assistance Services: The Overview

Disability notification in advance

• Disabled visitors do not need to be informed in advance when they need assistance; however, it is beneficial if airlines know who will need services so that accommodations can be made in an anticipatory manner. Avelo will have the opportunity to inform the company of specific disability needs before and after the booking process.

• When you bring up a new schedule on the Avelo website, you can verbally specify the assistance you need by checking the box before finalizing the booking using the “Avelo Airlines wheelchair assistance” and “Avelo Airlines special assistance” links on the add-ons page. When booking, remember that there is a direct link on the Avelo website (indicated by a question mark) that will give you clear information about the services that assist the disabled. Once you have made your choice, you can proceed to the page and continue with the booking process.
• If you have already created a reservation, select the “Change/Cancel” link at the top of Avelo’s home page and enter the required information. From this page, you can select the “Add-ons” link and then choose “Wheelchair Assistance” and/or “Special Assistance.” If you have added your preference(s), click “Save” and your data will be stored in the reservation.
• When booking a new reservation on the mobile website or mobile app, you can use the “Wheelchair Assistance” and/or “Special Assistance” links on the Add-ons page to indicate the need for assistance. After choosing your options, go to the bottom of the page and scroll down to complete the booking process. If a reservation has already been made, view your reservation by clicking “Change/Cancel,” which can be found in the navigation drawer. From there, click the “Add-ons” link and then use “Wheelchair Assistance” and/or “Special Assistance.” Once you’ve added your option, click the “Save” button and your reservation will be stored.
• If you are planning a trip and have a disability, you can inform the airlines in advance of any travel needs by calling during the booking stage or, if a reservation has already been made, by calling the Customer Support Center at +1-877-419-4448 before departure.
• It is a great idea to arrive at the airport at the recommended airport arrival time. If you are traveling with a power wheelchair and the Avelo wheelchair needs to be prepared for stowage, you will likely need to give the customer’s power wheelchair to the airline up to one hour before flight departure. In this case, the customer will be transported in an airport-provided wheelchair until boarding begins.
• If you travel in a group of 10 or more wheelchair users, please do so by notifying us at least 24 hours in advance by calling the Customer Support Center at +1-877-419-4448` so that we can ensure adequate staffing and room in the cargo compartment of the aircraft for the wheelchairs.

Disability Rights for Airline Passengers

Avelo policies and processes are created relying on 14 CFR Part 382, Nondiscrimination based on Disability in Air Travel. Every airport is manned by experienced personnel who are trained to settle customer complaints (CROs) who have been trained and are familiar with the laws on providing accessible travel to disabled people. With Avelo, you have the option to ask for a CRO, and we will hastily give you a CRO either in person or over the phone.

You can reach the Department of Transportation via any of these channels to request an accessible version of this section:

• For calls made from within the United States, the toll-free hotline for air travelers with disabilities can be accessed by telephone at  +1-877-419-4448 (voice).

• By telephone to the Aviation Consumer Protection Division at  +1-877-419-4448 (voice) or (TTY).

• You may send the information to the Air Consumer Protection Division via the post to the following address: C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590.

Allergies

Peanut, Pet or Chemical

Although Avelo does not guarantee total allergy-free service on board its covered aircraft, customers who are allergic to a food, substance, or chemical are not charged for any items. Many of the snacks on board contain products containing peanuts or other nuts, which airlines compete to highlight the positive and negative aspects of the peanut issue. Each air carrier is challenged to guarantee the avoidance of peanuts during flight.

Avelo Airlines Special Assistance in the airport and with boarding

Advance notice

Customers with disabilities do not need to give the airlines a heads up about the assistance they need, but it is a lot easier for the staff to know who will be needing the services to get ready if they do. You can let the airline via the prosaic necessity of any particular disability that may occur either during or after booking.

When you book a new reservation, you can indicate that you need assistance by using the “Avelo Airlines wheelchair assistance” and/or “Avelo Airlines special assistance” links on the add-ons page. When you book online, there is a link (indicated by a question mark) that will take you to the exact details of the policies for helping people with disabilities. Once you choose your path, you can proceed with the booking process by scrolling down.

If your reservation has already been made, simply press the “Change/Cancel” link at the top of the airline’s home page and enter the mandatory data. Of course, you will find the same “Add-ons” link on the new page, and “Wheelchair Assistance” and/or “Special Assistance” links will also be available. After choosing the option, click “Save” to ensure that the details will be included in your reservation.

When reserving a property on the mobile website or mobile app, you can also note that you need assistance by using the “Wheelchair Assistance” and/or “Special Assistance” links on the add-ons page. Once you have made your selection, there is a further process to complete. If the reservation has already been made, you simply need to enter your reservation by clicking the “Change/Cancel” link in the navigation drawer. Next, go to the “Add-ons” link select the “Wheelchair Assistance” or “Special Assistance” item, and click the such button. All you need to do is click “Save” to store the data in your reservation, after which the data will be put into your reservation.

When making a reservation by phone, you can also request assistance for your blind friend using the customer support telephone line.

You can also inform us if you have any travel-related problems or disabilities at the time of booking over the phone or if the reservation has already been made.

Avelo Airlines Wheelchair Assistance

The airport offers Avelo Airlines wheelchair assistance from the curbside to the gates or from the gates to the curbside. Note: Since it is difficult for Avelo to recognize customers who need assistance through physical appearance alone, self-identification will be necessary, and it will be needed upon getting to the airport, at any connection points, and upon arriving at the destination.

Avelo Airlines Escort Assistance

An escort service is provided from the airport edge to the gate and between the gates for passengers who have to catch another flight. More information is provided about our support for the blind and people with low vision and cognitive disabilities.

Help with boarding (lifting and transferring)

The airline’s advice for the customers is to lead the Customer Service Crewmembers so that they know how to do the lift and transfer most correctly. A small wheelchair that can fit into the airplane aisle is available at the gate by booking time if you file the request by the time your flight departs which is around 48 hours later.

Blind or Low Vision

As in the case of the earlier condition, you can inform us about the absence of vision or low vision of the person making the booking or someone in the group using the “Special Assistance” field under the Add-ons webpage. Select your option, click “Next” and make the booking. If a reservation already exists, press “Change/Cancel” on the company’s homepage. Then write down the details, and tick “Submit“. There too, go to the “Add-ons” page. As soon as you have selected your special assistance options from the “Special Assistance” field, “Add” them, and the airlines will keep it in their data.

Likewise, call Avalon as soon as a booking is made. In addition, you are invited to inform Avelon of any disability-related travel needs by telephone at the time of booking or, if a reservation has already been made, before travel by calling the Avelon Support Center toll-free at +1-877-419-4448.

Visually impaired customers are asked to identify themselves and state the assistance they may require at the airport (on arrival), at the gate, after boarding the aircraft, and finally upon arrival at their destination.
Braille safety information booklets are provided for blind and visually impaired persons who require graphic information for in-flight communication.

Remember: A Customer may be asked by us at the time of departure to check in his or her power wheelchair. The Customer will get an airport wheelchair until it is time to get on the plane. Power wheelchairs and scooters will be securely placed in the cargo compartment. The dimensions of the cargo bin doors are 33” x 48”.

Wheelchairs For Customers

Your wheelchair or other assistive device is welcome and Avelon also adds it to the carry-on bag assessment at no additional charge. Aircraft offers a variety of wheelchairs and scooters, including folding, collapsible, non-folding, manual, or powered. Excess, oversized, and/or overweight baggage fees may apply for checking additional wheelchair(s) used for recreational purposes.

Wheelchairs that are operated manually

Passengers who declare their need for preboarding have the right to get their folding wheelchair fastened on the plane, of course, if requested. Every Avelo plane can facilitate the placement of at least one adult-size wheelchair.

Your manual wheelchair can be stowed in the hold of the plane at either the check-in desk or gate. Please give the staff a detailed description of your wheelchair so that they can handle and load it safely. Components that can be separated from the machine, like seat cushions, side guards, and footrests, can be brought into the cabin or tagged and placed in the hold together with the chair during the flight.

Wheelchairs, Carts and Powered Equipment

As a rule, powered devices are never disassembled; thus the batteries will remain tuned whenever the scooter and/or wheelchair will fit directly through the aircraft bin door. However, if the size of the aircraft bin door does not allow you to fit the scooter and/or wheelchair into it, airport staff may ask you how to disassemble your device. It will be very helpful to have assembly/disassembly instructions and specifications for the type of battery with you.

Batteries in power-driven equipment must be kept on unless the electric chair and/or wheelchair has left the aircraft compartment door straight away. Ground crew should declare the type of battery, spillable, non-spillable, or lithium-ion so that appropriate arrangements can be made for handling dangerous goods.

Non-spillable dry cell and gel cell batteries require less adaptation to handling than other more spillable batteries. Try to have this information at hand for the staff here as it is beneficial or makes it less difficult. Battery packs visibly cracked and/or damaged will not be accepted for transport.

Avelo Airlines Passenger Assistance

Ensuring that passengers are comfortable and worry-free is the priority of Avelo, which is why it has implemented several ‘Avelo Airlines passenger assistance‘ to meet the needs of people from vastly different backgrounds. The airline is so committed to all travelers no matter their condition, and can cover you for hearing impairment if you need medication on board the plane, as well as if you carry a service animal with you). Learn more about Avelo Airlines passenger assistance.

No hearing or hearing impairment

To make a new reservation, you can look for the “Avelo Airlines special assistance” option on the add-on page and indicate whether the deaf or hard-of-hearing person is you or someone in your group. Once you decide, click the “Next” button and complete the booking process.

If the reservation has already been made, simply clicking the “Change/Cancel” link at the top of our home page should do the trick. Once you have filled in the required information, select “Submit“. From that page, click the “Add-ons” link. Once you have entered your choice(s) under the “Special Assistance” area, click “Save” and your reservation will then be updated with the information.

Additionally, you can discuss any disability-related travel needs by calling Avelo at the time of your reservation or, if your space is already booked, before your trip by calling the Avelo Customer Support Center number +1-877-419-4448.

Deaf and hard of hearing customers are requested to communicate their needs to the airline at the airport gate, during the flight, and at their destination before Avelo can provide them with the necessary assistance. If a passenger is unable to communicate with the customer service crew member responsible for his or her flight at the departure gate and with the customer service crew member after the passenger has boarded the aircraft, airlines may ensure a continuous flow of communication by using an intermediary acceptable to all concerned parties.

These customers will receive extra attention to ensure they receive all necessary details communicated to everyone else in the area and on the airplane (e.g., boarding and baggage claim information, schedule changes, flight safety information, etc.).

Medications

Airlines recommend that medication be placed in a carry-on bag or personal item. Medical equipment to assist passengers with disabilities (for example, also medications) is not included in the number of pieces that passengers are allowed to carry in the cabin (whether checked or carry-on) if they are packed separately from personal items.

If you want to check for medical equipment in your luggage, show the customer service crew member at the check-in point that these items are in the checked bag. If your bag is limited due to space constraints and it is among the checked items, it is advisable to remove the medication from your bag and keep it with you.

Injection drug administration is allowed to go past the checkpoint without any problems, as long as the person who will be using the needle/syringe to administer the drug has the needle/syringe in their possession.

If you use a needle/syringe while on board, you should ask a member of the Customer Service Team to provide a disposal container.

The transport of medications or medical supplies through the security checkpoint can be tested using TSA’s sole security procedures per the guidelines provided on the TSA page on CCTV surveillance cameras and bulletproof glass windows.
Aircraft don’t have any refrigerators.

Therapeutic Oxygen And Oxygen Concentrators For Portable Use

What am I required to do to use a POC while flying?

You must fulfill these conditions of party of concept (POC) before getting on the airplane:

• Inform Avelo Airlines that you will be using a POC on aircraft at least 48 hours in advance.

• POCs for use on aircraft must be identified by a statement in red letters: “The manufacturer thinks that this POC meets all FAA acceptance criteria for carrying and using a POC on aircraft.

On the reservation form, how can I include points of contact?

The intended purpose of the POC when you travel can be found in what is called the “Avelo Airlines special assistance” block in the add-ons menu. Click the “Next” button when you have selected the options you want. If the reservation is already made, press “Change/Cancel” on our home page. At that point, you should enter the required information and press “Submit“. Press the “Add-ons” link from that page. After adding the options to the “Special Assistance” block, click “Save” and the information will be stored in the reservation.

If you wish to book seats by phone or inform about your intended POC usage, inform one of the Customer Service representatives about your planned POC usage and either identify the POC model of your choice or confirm with them that the mentioned label is printed on the POC. This can be accomplished by reaching the Customer Support Center at +1-877-419-4448 the day before your trip.

What steps must I take after I arrive at the airport to confirm my POC?

• Please ensure you have your POC verified by a customer service crew member. Kindly reach the departure gate at least 45 minutes before departure.

• Before the pilot boards each flight directly associated with your reservation, the Avelo customer service team will certify the POC model, the phase of flight (taxi, takeoff, cruise, landing) on ​​which the device will be used, and the number of batteries and packaging.

• If you are going to take a POC on board, make sure you board with the preboarding group. NOTE: Information must be kept secure. Customers who fail to join preboarding to bring a rest seat that protects FAA safety requirements may lose the flight, or be placed on another flight in their destination seat for proper accommodations. Avelo will certainly try to do this, however, cannot wait for the last person who wants to fly with a POC and let others miss their flights.

Does Avelo Airlines provide power outlets for commercial point-of-purchase devices on board their aircraft?

Avelo Airlines does not have power outlets on their planes as they sell things electronically to their customers. This portable oxygen concentrator (POC) is capable of non-stop service as it runs on its battery.

Using a point-of-contact while flying, where is the best place to sit?

A customer who has an approved POC must not only sit in a window seat but must sit closest to the window among seatmates. In practice, a customer who meets the approved POC criteria is often required to sit near a window to ensure compliance with safety regulations. Like any other required in-flight amenities, a POC used during flight must be able to fit completely under the seat in a space 14″ long x 9″ wide x 9.5″ high (35 cm x 22 cm x 24 cm) according to federal air safety regulations.

How can I conceal my point of contact?

Any proof of concept approved for any portion of the journey must be placed completely under the passenger seat using a POC.

Do POCs have any weight limits?

POCs generally don’t have a specific limit. There are a few scenarios in which they do have a maximum weight:

• All items that do not fit the carry-on stowage area capacity must be removed from the cabin into the cargo hold.

• The POCs unused during the flight but placed in an overhead bin must not be more than the maximum placarded overhead bin weight limits.

Modular Armrests for the Aisle

Every Avelo airplane is made with movable armrests, which are not present in the front row of the plane, Row 1 Seats C and D.

Screening for security

To guarantee safety for the traveling public, the Transportation Security Administration (TSA) is authorized to carry out the analysis of passengers’ identifying information. Customers with disabilities, TSA informs, should have a security check like any other passenger, which could be more or less than what is the case under those conditions. “TSA Cares” coordinates a free helpline that passengers with disabilities may call to receive help and support during the security process at the airport.

Avelo Airlines Special Assistance for Trained Service Animals

If you plan to travel with a trained service animal, you must present a completed Department of Transportation Service Animal Air Transportation form at the ticket counter or gate on the day of travel. The form must be dated on or after the purchase date of your ticket. If you do not present the form or the document is incomplete, the animal will not be transported. If a service animal vest, harness, ID card, or registration is assigned, it will not be guaranteed to be a trained service animal.

Submit the form for the service animal

Service animals must be tethered, leashed, or otherwise restrained by the handler at all times. Animals must be well-groomed, odor-free, etc., and it is the handler’s responsibility to teach them how to properly behave in a public setting. An animal that poses a direct threat to the health or safety of others, causes significant disruption to cabin service or engages in disruptive behavior will be denied boarding. Examples of disruptive behavior:

• Intense whimpering, barking, or scratching

• Lowing, snapping, and slashing

• Having a pee or poo in the cabin or at the gate

If an animal is not intelligent enough to travel as a trained service animal, it may be allowed to be a passenger under the pet standard, but only if it pays a fee to the airline. Finally, a therapy animal that provides comfort or affection to people in public and is not trained to perform a specific task for a person with a disability may be eligible to travel under the pet standard.

Locations that will allow animals have site-specific policies, rules, and regulations that travelers should check before traveling and must follow, along with local, state, and federal laws of the country being traveled to.

Booking a Reservation

Please inform us in advance if you plan to bring a certified service animal with you. For new reservations, you are allowed to click on the “Avelo Airlines special assistance” area on the add-on page and mark that you will be traveling with a trained service animal.

If you have already made a reservation, click on “Change/Cancel” on the home page. Provide the required information accordingly and select “Submit”. Next, click on the “Add-ons” link on the home page to open the page where you can see all the available services. In the “Special Assistance” section, click on “Save” after selecting the options and your information will be added to the reservation.

At the airport

If you are traveling with a trained service animal, you must check in at the ticket counter or gate customer service crew member and present the required form. To accept an animal as a trained service animal, airlines must determine that the customer seeking travel is an individual with a disability and that the animal has been trained to perform a task or job related to the disability.

When visiting the airport, you will often encounter an employee who may ask us what kind of animal your pet is, whether it is a skilled service animal or can be kept as a pet. This way you can ask for, for example, a document/confirmation of whether the animal is mandatory due to the passenger’s disability and whether the animal performs any responsible work. The employee may also inquire about the animal in the various sections of Nuance Holidays.

Onboard

Federal safety standards state:

• It is strictly forbidden to seat yourself in an emergency exit seat in case you are traveling with a specially trained service animal or guide dog.

• In the improbable case of an emergency, you should have the animal in a way that it does not become an obstacle to your quick escape.

• The animal carrier needs to be properly tacked for taxi, takeoff, and landing under the seat in front of you when you decide to move trained service animals using it.

• A pet can be seated on your lap or fit on the floor without causing discomfort, not only you should consider the safety of your pet.

Animals must not:

• Lengthen out onto the plane’s aisle

• Seize a seat on a plane

• Take over a tray table

• Invade the space of a nearby chair

Conclusion

To make your time as smooth as possible you should aim to anticipate any potential difficulties. Contacting Avelo Airlines in advance and letting them know of your special needs is the best way to guarantee a problem-free and enjoyable trip.

So trips should be on their way, tickets should be with you, and your heart should be ready to travel the world with unwavering confidence because Avelo Airlines Special Assistance has the answer to your flight dreams.

Frequently Asked Questions

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